• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 21.10.13, 04:44
  • Opened by: Anton
  • Closed by: Kate Support
  • Closed on: 06.11.13, 22:26
  • Reason: No answer from a customer

Ticket #2019 - Top Mega Menu does not show anything

Just bougt Alysum and installed it on a brand new PS 1.5.6. installation without any modifications. After switching to Alysum, the top menu / mega menu does not show any of the categories that should show up as they do in the default theme (see attached screenshot). Again, I have not made ANY changes to the default theme before installing Alysum.

Also, to test whether the menu display would work with Prestashop’s default Top Horizontal Menu after disabling promokit’s Top Mega Menu but it does not show anything either.

What is the problem here? I need to build a shop but without Alysum displaying the top menu, everything comes to a halt…

Comments

Alex 21 Oct 2013, 11:21

Hello. Did you add the menu items to the Mega menu?
http://screencast.com/t/Y03YSGCU

If yes, please fill the fields of access to the back-office in this PromokitSupport bug tracker in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Alex 21 Oct 2013, 16:11

Updated the module and now it’s ok

Anton 21 Oct 2013, 17:05

Thank you! Since it was a brand-new installation with the most recent version available from themeforest, can you tell me what the problem was and how you fixed it so that I can correct it myself if I had to reinstall the theme?

Anton 21 Oct 2013, 17:13

There is still a problem, though: While the top mega menu now appears, any changes I make in the module are not recognized at all. You still have access to the backoffice. Please look at the changes I made and what is displayed in the front office.

Anton 22 Oct 2013, 06:45

I added the ftp access credentials to the shop in my profile so you have access to both the backoffice as well as the files themselves.

Ajax Masters 22 Oct 2013, 17:24

hello,

I have the same problem. I can’t even update the module. Any ideas ?

Thanks
Ion

Ajax Masters 22 Oct 2013, 17:27

damn, i accidently deleted the module. how can i reinstall it ?

Alex 22 Oct 2013, 17:57

Hello. Sorry I don’t know the reason. We’ve got from you the first such issue. I just re-installed the module. In new installation if you have the same issue copy from the archive that you bought alysum.zip/modules/blockmegamenu
to your_site/modules/blockmegamenu


I can’t enter to the BO: The Employee does not exist, or the password provided is incorrect. Please check the access

Ajax Masters 22 Oct 2013, 18:02

yeah, managed to reinstall the module but i have the same problem. Just updated BO with the right info.

Thanks.

Alex 22 Oct 2013, 21:00

You had an error js \js\jquery\jquery-1.7.2.min.js
I recopied this file. Cleared the Prestashop cache and the Mega Menu apeared