• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 11.04.14, 13:46
  • Opened by: Lucian
  • Closed by: Marek
  • Closed on: 17.05.14, 11:09
  • Reason: Fixed

Ticket #4285 - Error in theme with prestashop 1.6 installed

Hello! I just bought your theme and already I have some problems with it. My shop is lenovotelefoane.ro My problems are as follows:

1. Products carousel on the homepage doesn’t have the navigation arrows, I’ve put 12 products in it and only 5 are visible, and i can’t navigate between them, like in your demo.

2. AW Slider doesn’t work when I try to put a link to a product in the image. I can put a text, but for the product nothing shows up. Also, as you can see in my attached image, when i go to the aw module settings, all the admin is messed up, icons are not loading, i highlighted the errors in the image. I think is something wrong with the module.

3. In your demo at the bottom i see a “offer char demo” box for chatting with the clients, but in my admin this module is nowhere, in the theme documentation i don’t see any discussion about it, where can i get this module?

4. My menu, when i hover over the categories, doesn’t have that small orange line like in your demo. Why doesn’t it show up?

5. “Our stores” Page looks very very different from your demo, how can i make it look like your demo?

6. On the product page, if I have more images for the product, it’s just a long list of images, on your demo the images are compact and you can navigate between them with the arrows.

7. On the product page, if i have jqzoom activated, it just zoom in on the image, in your demo it opens a zoom in the right side, how can i do this?

I attached images with my problems.

Thanks

Comments

Kate Support 11 Apr 2014, 14:38

Hello Lucian!
In our demo you can see previous Alysum version, we will update it to the latest soon.
New Alysum 3 is slightly different due to the new Prestashop 1.6 functions.
For example, Alysum uses default Prestashop zoom. In Previous PS version it opened zoomed image on the right side but in new PS it opens it in the same window.
3. In your demo at the bottom i see a “offer char demo” This is “Livechat OfferChat” module. It will be available in the new theme update very soon.
5. “Our stores” Page looks very very different from your demo Check your settings in Preferences > Store contacts. They should be like here http://clip2net.com/s/7cCXhg

To check and fix all the other issues I need to see your BO. Please fill the fields of access to the back-office in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Lucian 11 Apr 2014, 14:44

Hello! Thanks for the fast response, I’ve updated my details about the BO, if you need the FTP also pls let me know, thanks :)

Lucian 11 Apr 2014, 14:46

Also I forgot to mention that my categories pages look very weird, for example this one:

http://lenovotelefoane.ro/21-lenovo

The category text appears over the category image, for it to work I must create categories only with image, and no description in them?

Thanks

Kate Support 11 Apr 2014, 18:26

Hi,
1,4) Please fill the FTP access as well and I will fix this bug with carousel and menu underline.
2) Awshowcase slider works ok http://clip2net.com/s/7cIhjj
To fix the problem with images you need to regenerate the thumbnails. Try to increase script execution time in php.ini to at least 5 min and then regenerate images in Preferences > Images
7) Fixed

The category text appears over the category image This is default theme behaviour. You can see the same in the demo.
But if you like I can help you to move the description below the image for example

Lucian 11 Apr 2014, 21:13

Hello, i updated my details for the ftp also.

Kate Support 12 Apr 2014, 20:05

Hello,
Carousel and menu underline fixed.

Regards