- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Alex
Kate Support
- Private: No
- Open Date: 28.07.14, 18:57
- Opened by: Vierish Sewradj
- Closed by: Alex
- Closed on: 06.10.14, 11:52
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #5542 - Error during zip extraction (installing alysum)
Hello,
i keep getting this error when i try to import the theme: Error during zip extraction
I tried to install it manually but that doesn’t work either.
What am i doing wrong?
We need to get our site up and running asap.
Thanks in advance.
Comments
Hi.
http://docs.promokit.eu/doku.php/alysum:bad-configuration-file
or try Import via ftp method http://docs.promokit.eu/doku.php/prestashophelp:filelimit
Tried both, not working.
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.
Done, thanks in advance.
When I’m trying to enter to BO I see this one http://c2n.me/iCMvgP
What is wrong?
The store was in off line(management) mode i turned it off.
*maintenance
I tried to install some another free theme and see the same problem. I suppose zip library disabled in your php. Please apply to your hoster. They should help with that.
Our host does support zip library more info: http://phpinfo.mijndomeintje.com/
Unziped the theme and zipped again and after that process worked as should. I think maybe you have in the hosting some old zip library versions or something like that. Because I tried 2 free themes and saw the same issue with the error “Error during zip extraction”
Please check the site if there will be some problems with the theme write me back. I will gladly help you.