• Closed by: Alex
  • Closed on: 06.10.14, 11:52
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #5542 - Error during zip extraction (installing alysum)

Hello,

i keep getting this error when i try to import the theme: Error during zip extraction

I tried to install it manually but that doesn’t work either.
What am i doing wrong?

We need to get our site up and running asap.

Thanks in advance.

Comments

Vierish Sewradj 29 Jul 2014, 14:32

Tried both, not working.

Alex 29 Jul 2014, 14:34

Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Vierish Sewradj 29 Jul 2014, 14:41

Done, thanks in advance.

Alex 29 Jul 2014, 18:23

When I’m trying to enter to BO I see this one http://c2n.me/iCMvgP
What is wrong?

Vierish Sewradj 29 Jul 2014, 19:13

The store was in off line(management) mode i turned it off.

Vierish Sewradj 29 Jul 2014, 19:13

*maintenance

Alex 30 Jul 2014, 10:33

I tried to install some another free theme and see the same problem. I suppose zip library disabled in your php. Please apply to your hoster. They should help with that.

Vierish Sewradj 01 Aug 2014, 18:35

Our host does support zip library more info: http://phpinfo.mijndomeintje.com/

Alex 02 Aug 2014, 12:54

Unziped the theme and zipped again and after that process worked as should. I think maybe you have in the hosting some old zip library versions or something like that. Because I tried 2 free themes and saw the same issue with the error “Error during zip extraction”

Please check the site if there will be some problems with the theme write me back. I will gladly help you.