• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 30.07.14, 16:14
  • Opened by: katia
  • Closed by: Alex
  • Closed on: 07.08.14, 18:20
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #5557 - alermail

Hi,
We have problem with alermail.
Since we install theme Alysium in June, we don’t receive mail to confirm :
- order
- out of stock products.

Also, I see that ours visitors/customers, can’t choose to be contact if a product is out of stock…

Please, can you see and help us to resolve this mistake ?

Many thank you..

website : www.sans-bpa.com

Comments

Kate Support 30 Jul 2014, 16:48

Hello Katia,
Only these 2 email notifications don’t work?
Please try this solution http://docs.promokit.eu/doku.php/alysum#if_email_templates_don_t_work

I see that ours visitors/customers, can’t choose to be contact if a product is out of stock… This option is provided by default Prestashop module Mail alerts. Check if this module is enabled and properly configured http://c2n.me/iDeXfv

Regards