- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Kate Support
- Private: No
- Open Date: 30.07.14, 16:14
- Opened by: katia
- Closed by: Alex
- Closed on: 07.08.14, 18:20
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #5557 - alermail
Hi,
We have problem with alermail.
Since we install theme Alysium in June, we don’t receive mail to confirm :
- order
- out of stock products.
Also, I see that ours visitors/customers, can’t choose to be contact if a product is out of stock…
Please, can you see and help us to resolve this mistake ?
Many thank you..
website : www.sans-bpa.com
Comments
Hello Katia,
Only these 2 email notifications don’t work?
Please try this solution http://docs.promokit.eu/doku.php/alysum#if_email_templates_don_t_work
I see that ours visitors/customers, can’t choose to be contact if a product is out of stock… This option is provided by default Prestashop module Mail alerts. Check if this module is enabled and properly configured http://c2n.me/iDeXfv
Regards