• Closed by: Alex
  • Closed on: 16.09.14, 21:34
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #5635 - Upgrade Fail

I upgraded and did not follow the proper steps and have no backup… I know rookie move. What can I do to restore the site? I have alot of products added and cannot start over from scratch please advise. This is the error message I am getting now
Fatal error: Cannot redeclare get_fonts() (previously declared in /home/phd2011/public_html/1/modules/themesettings/fontlist.php:4) in /home/phd2011/public_html/1/modules/alysumthemesettings/fontlist.php on line 558

Comments

ken henderson 11 Aug 2014, 03:35

BTW, here is the link toe site https://perfecthairdays.com/1/7919

Marek 11 Aug 2014, 08:49

Hello.
As I can see the error, you just need to uninstall old version of theme_settings module.

ken henderson 11 Aug 2014, 23:43

I get the same error when I try to access the admin as well so What files/folders should I get erase in order to make it correct?

Marek 12 Aug 2014, 08:58

Please fill details to access to your back office in your profile http://support.promokit.eu/index.php?do=myprofile

ken henderson 12 Aug 2014, 11:33

I have updated credentials in system

ken henderson 13 Aug 2014, 09:26

Hi Any update on how to fix? Thank you so much..

Marek 13 Aug 2014, 09:31

Sorry for the delay.
I’m working on that right now

Marek 13 Aug 2014, 09:46

I have make your shop working, now you need to configure it as you like.
Here is the link to Alysum documentation http://alysum.promokit.eu/documentation/

ken henderson 16 Aug 2014, 11:52

THank YOu Marek!!! I appreciate your help, I am now seeing these erorrs on the bottom of screen… any idea on how to fix?

Thank you

Notice: Undefined index: counter in /home/phd2011/public_html/1/cache/smarty/compile/4d/e0/9b/4de09b6fac5583050ac1734b66a3a71a981c6cb0.file.sharing.tpl.php on line 30

Notice: Trying to get property of non-object in /home/phd2011/public_html/1/cache/smarty/compile/4d/e0/9b/4de09b6fac5583050ac1734b66a3a71a981c6cb0.file.sharing.tpl.php on line 30

Marek 16 Aug 2014, 12:05

Should be fixed now

ken henderson 16 Aug 2014, 17:52
ken henderson 18 Aug 2014, 08:28

Hi in the customer profile the States dropdown is not populating and zipcode is missing,

I am getting an intermittent error related to the facebook module… please advise

Kate Support 18 Aug 2014, 16:12

Hello,
in the customer profile the States dropdown is not populating and zipcode is missing Where exactly? I see both fields present in my account http://c2n.me/iKSRuo
I am getting an intermittent error related to the facebook module… The parameter “allow_url_fopen” in your php.ini file should be set to “1″ or “true” (if you don’t know how to do that apply to your hoster)

I also disabled Social Login module by LoginRadius in your BO because it was giving an error that prevented from creating a new account on your site. If you don’t plan to use this module do not enable it.

Regards