• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 19.08.14, 15:28
  • Opened by: Chimon
  • Closed by: Alex
  • Closed on: 06.10.14, 11:58
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #5666 - Unable to add a product in showcase slider

Hi,

When typing a product name in showcase slider, I get this (see picture) and I am enable to proceed.

Comments

Kate Support 19 Aug 2014, 15:49

Hello, please try to reset the module

Chimon 19 Aug 2014, 16:01

I already did that and the problem remains

Kate Support 19 Aug 2014, 17:53

Please fill the fields of access to the back-office and the FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Oliver 24 Aug 2014, 19:00

I have same problem with slider and Flexmenu…
Reset don`t work.

Alex 24 Aug 2014, 19:46

Hi Oliver. Create the new ticket for that. I see the error message

Failed to load resource: the server responded with a status of 503 (temporarily overloaded) /modules/pk_flexmenu/ajax/queries.php

Please check the files\folders permissions /modules/pk_flexmenu. Files should bee 644 and folders 755.
If there everything ok please apply to the hoster to see the error logs, maybe they will help. In most cases this is wrong file ownership permissions. Hoster can help with that.