• Closed by: Kate Support
  • Closed on: 15.12.14, 14:39
  • Reason: Fixed

Ticket #5669 - Problem when installing

Hello,
Hi, I bought a new template. I started to install it by module import/export (v2.8.1-themeinstallator). After loading the correct file for my version PrestaShop 1.5.4.1, when it came to the place of documentation I clicked Next. Unfortunately published a list entitled: “The folowing modules have been Installed” only quite what else.Dump screenshot.Please help me, because I do not know what I’m doing wrong.
Regards
Renata

Comments

Alex 21 Aug 2014, 10:04

Hi. I suppose the latest “theme installator” version does not support your Prestashop version.
Try this module version 2.5 (delete your version and install this one). I hope it will help https://www.dropbox.com/sh/4cs2nkkazjira1f/AABVoxLzzDbOofO86ijuXEvna

Renata Schmidt 21 Aug 2014, 17:46

Hello,
I installed version 2,5(previously uninstalled version v2,8).Unfortunately it is happening the same.

Renata Schmidt 21 Aug 2014, 17:48

Please help me,because I want to quickly launched and the new web site

Alex 22 Aug 2014, 07:10

Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Renata Schmidt 22 Aug 2014, 09:33

I gave details.I waiting for help

Alex 22 Aug 2014, 10:51

Hi. Activated the module without any problem and also tried to upload the theme seems everything ok as well.
Can I try to install our theme? Because I see site is open for customers.

Renata Schmidt 22 Aug 2014, 11:11

Hi,
Nowhere do I see the installed template. Please install the theme.To this end, I gave all the data to the server and BO.

Renata Schmidt 22 Aug 2014, 11:24

By the way, I had no problem with the installation of the module only theme.

Alex 22 Aug 2014, 11:41

Disabled the PS debug mode and successfully installed th theme.
Nov regenerate the thumbnails Preferences>Images and configure the theme.

Best wishes

Renata Schmidt 22 Aug 2014, 12:53

Thank you for installation.
I have a question. Where I am supposed to do translating on Polish?

Alex 22 Aug 2014, 16:36

Localisation>Translation
>Front-office
>Modules
>Email templates

Renata Schmidt 22 Aug 2014, 17:35

There is no translation to Polish.How to do it in BO?
Moduł blockmegamenu does not function, for example:I want to insert Manufacturer,Kobiety (women),Mężczyźni (men)etc.I can’t do that.In the store not showing my articles for sale.
Please help me.

Alex 23 Aug 2014, 12:15

Hi. Please check the access to the BO. I can’t enter with the provided.

Moduł blockmegamenu does not function Now you have activated “Flex menu” switch between menu you can here Modules>Theme Settings
But I recommend you to use only flex menu it’s much more functional.

Renata Schmidt 24 Aug 2014, 10:38

Hi.
The condition is already running. You can enter.
Entry to BO is acting. Please help me.
Regards Renata

Alex 24 Aug 2014, 19:13

Hi.
There is no translation to Polish.How to do it in BO? What is the problem? http://c2n.me/iN1yUR


Did you sove the problem with the Mega\Flex menu?

Renata Schmidt 25 Aug 2014, 09:35

Hi,
There are other problems.
i did in BO translation into polish language by myself.
I have a few questions:
- where can I find information how to minimize footer and where can I do this modification
- I have products in my store, but when I click, for example, on a picture in a home page, there is an empty page
- in the home page I can’t modify nothing, because it doesn’t work (whole home page)
- why in the slider called “promo minic slider” on the right side there are pictures of “Tods’ frames”. I haven’t put there anything
- how can I put products into my store ?
- where can I put something like my own table of sizes? I want it to be shown on home page or on a page of a product

Alex 25 Aug 2014, 12:07

Hi.
1) Show me with the screenshot how you want minimize your footer and I will try to help you.
2)
Here is the reason:

Fatal error: Call to undefined method ProductController::getProduct() in /home/xenaxx/domains/brandsvestis.pl/public_html/modules/productcomments/productcomments.php on line 711

Switched your site to default PS theme and see the same issue. So this is not our theme fault.
Disabled the module Product Comments and it’s ok. If you need Product comments module apply to the Prestashop forum to solve the problem.
3) Please give me more information. What doesn’t work? As I see everything seems ok http://c2n.me/iNdA0C
4) Please read the Alysum documentation http://alysum.promokit.eu/documentation/#promo
Alysum Wiki http://docs.promokit.eu/doku.php/alysum
5) Back-office>Catalog>Products>Add new product
6) In the product page you can do that http://docs.promokit.eu/doku.php/prestashophelp:productpage#tabs_on_the_product_page
Back-office>Catalog>Products>Features

Renata Schmidt 25 Aug 2014, 16:01

Hi,
1) The module - Flex Menu for me it looks quite different.screenshot (AD NEW ITEM)
2)appearance of the header I want to look like in the template
3)Alysym promo I was reading. there is no mention of where changes to four pictures?
4)footer is too long (where to editfooter?)
Regards

Alex 25 Aug 2014, 17:39

1) Yes it’s updated version. Choose the category in the list and after that you can add the sub-items there.
2) Header 3.jpg THis is Flex menu, Just need to add there menu items.
But I see you have this error.

Failed to load resource: the server responded with a status of 503 (temporarily overloaded) /modules/pk_flexmenu/ajax/queries.php

With this error you can’t add menu items. You need apply to the hoster to check the files ownership user permisions. In most cases this is the reason of this bug.
After that you can easy add the Flex menu items
3) Here we described that http://docs.promokit.eu/doku.php/alysum:sliders#promo_minic_slider_promokit_edition
Special products - products with the discount, configure here Catalog>Products>Edit>Price
4) There is no some Footer editor. You can remove a few links from this Useful links block (”CMS block” module) or hide footer logo http://c2n.me/iNmbpF
Show me how you want to cut your footer with the image and I will try to help you.

Renata Schmidt 26 Aug 2014, 12:24

Hi,
For hoster checked and they gave me the answer:
We kindly inform you that the owner and permissions for the files in the directory domains / brandsvestis.pl / public_html / are correct.
The web server logs are the following errors - please send them to the person responsible for the template:
[Tue Aug 26 12:02:59 2014] [warn] [client 83.30.148.43] mod_fcgid: stderr: PHP Warning: Missing argument 1 for pk_flexmenu::curPath(), called in /home/xenaxx/domains/brandsvestis.pl/public_html/modules/pk_flexmenu/pk_flexmenu.php on line 1174 and defined in /home/xenaxx/domains/brandsvestis.pl/public_html/modules/pk_flexmenu/pk_flexmenu.php on line 1310, referer: http://brandsvestis.pl/index.php?controller=cms_rule&id=4&rewrite=about-us&meta_keywords=about-us-informations&meta_title=about-us

:( a template waiting

Alex 26 Aug 2014, 12:34

2) Flex Menu. You have old Prestashop version 1.5 and I’ve installed the flex for PS1.5. It was the problem, sorry for that. Now I have installed the latest Flex for PS1.6 and it seems everything works ok. http://c2n.me/iNCqef http://c2n.me/iNCqDP

Renata Schmidt 26 Aug 2014, 13:20

Hi,
thank you for improving

Renata Schmidt 26 Aug 2014, 19:51

Hi,
flex menu does not work and it does not look like a movie http://alysum.promokit.eu/documentation/#promo I do not have the ability to add photos in Flex menu.description of the problem in pictures.
I want to create a new label for example “Marki” (Brand).
and assign brands such as: Armani, Calvin Klein etc. but I can do this.
Please help

Renata Schmidt 27 Aug 2014, 09:43

Hi,
I am waiting for help on FLEX MENU (I can’t edit)does not work and does not look like a movie.
1-Flex menu
Next issue:
2-Footer, where I have to edit footer ( in the photograph are the questions)
Regards

Alex 27 Aug 2014, 15:25

1) I already wrote you about that. The video is for old flex version. Soon we will update video in documentation http://c2n.me/iO6Ct3
I’ve created the BRANDS for you
2) Choose LEFT COLUMN (not MAIN SECTION) and you will see image banner options http://c2n.me/iO6Fq1
3) Footer.jpg
I already wrote you.
first one - this is module “CMS block” (”Blok CMS“) you can configure it or disable in BO>Modules
second “Link bloku stopki” Link block footer

Renata Schmidt 28 Aug 2014, 18:58

Hi,
Flexmenu- despite the best intentions in me does not work.
-Choose LEFT COLUMN (not MAIN SECTION) and you will see image banner options - not work.
Attach screenshot

Alex 29 Aug 2014, 13:48

There was some empty image that lead to the problem.
I’ve deleted it and now everything seems ok.
That you wanted to do? http://c2n.me/iORsVs
Everything works ok. I’ve created the video for you I hope after that you won’t have the problems with the Flex menu.
http://screencast.com/t/aql4JwB2g

Best wishes.

Renata Schmidt 05 Sep 2014, 07:30

Hi.
I did the translation module pk_maintenance.But on site maintenance, nothing has changed.
//https://farm4.staticflickr.com/3868/15141407951_3ddaa6d9c0.jpg https://farm4.staticflickr.com/3893/14957690789_b4bcd074d5.jpg Thank you for this video is very helpful.
Regards

Alex 05 Sep 2014, 17:11

Hi. Translated it directly in the tpl file
/modules/pk_maintenance/pk_maintenance.tpl

Renata Schmidt 10 Sep 2014, 14:20

Hi,
it’s me again :) I have a few problems.
1. user info block module - problems listed in the file
2. recent post - where are the settins for this?
3. I have a table of sizes. how do I insert it in the template?
4. I have installed “European Union Cookie Law” on this page http://mypresta.eu/modules/front-office-features/

 but, I do not have it on the side.

5. Twitter Block with Login Radius is not free? http://www.loginradius.com/pricing

Kate Support 10 Sep 2014, 14:50

Hello Renata,
1) user info block module - problems listed in the file In what file?

2) BO > Modules > Blog for PrestaShop, configure

3) You can add the image with size table in product description http://c2n.me/iT19Qc

4) The module is not activated on your site http://c2n.me/iT0TGn
This Prestashop module is not free, you need to pay for it first if you wish to use it.

5) Twitter block is free. Login radius is not, but that’s not our theme module.

Regards

Renata Schmidt 10 Sep 2014, 16:02

Hi,
1. I have a module active (screenshot)but,information about cookie file does not appear :(
2. User info block - translation problem
Regards

Kate Support 10 Sep 2014, 16:14

Hi,
1) The information does appear http://c2n.me/iT3lYW
2) You’re missing necessary translations here http://c2n.me/iT3rFR

Renata Schmidt 10 Sep 2014, 18:39

Hi,
thank you very much for your help.
But :(:( I need help in the footer
Regards

Kate Support 11 Sep 2014, 11:34

Hello,
1) That’s default PS module “CMS block”.
You can configure it in Modules > CMS block
And you can add missing translations here http://c2n.me/iTjtC4

2) http://c2n.me/iTjyyp
The text “about x days ago” you can translate directly in the file \modules\twitterwidget\jquery.tweet.js
http://c2n.me/iTjTZJ

Regards

Renata Schmidt 01 Oct 2014, 11:02

Hi,
I can not translater the email:(
Without your help nothing I can do. Screen schot explain everything.
Regards Renata

Renata Schmidt 23 Oct 2014, 13:06

Hello, I need help. Why when I’m changeing in BO the price of an item, for example from 152 PLN to 160 PLN, when I’m refreshing the page in the store, the price Don’t change at all, but in the BO the price has changed. Why this is happening? How can I changed it?

Kate Support 23 Oct 2014, 13:16

Hi!
It might be cache issue. Try to clear the smarty cache in Advanced Parameters > Performance and your browser’s cache

Renata Schmidt 26 Oct 2014, 11:10

Hello, i have refreshed “smarty cache” but still, that action gave no change. I have change prices in may products in BO but in store there are different. There are still different prices than in BO.
​For example, I have changed the price in BO on the price 120 PLN, but in the store there is still a price 114 PLN. Please, help me with this matter. In old pattern everything was correct, so maybe there is a problem with with the Elysum pattern of the store.
I’m waiting for answers and solution, because the website can’t work like this.
Greets​
Renata

Kate Support 27 Oct 2014, 17:55

Hello Renata,
When I switch to default Prestashop theme in Preferences > Themes I see the same issue there.
The prices in the front office are different from the prices in BO http://c2n.me/jaq2aw
That means it’s Prestashop issue, not Alysum one.
You can also switch to default theme to check it.
Please apply to the Prestashop forum for the solution.

P.S. If you use some 3rd party modules try to disable them one by one to make sure none of them is causing this problem.

Regards

Renata Schmidt 29 Oct 2014, 14:08

Hi,
Thank you for your help. Please, explain me (I don’t have a full knolegde) what doeas it mean “3rd party modules”.
Regards
Renata

Kate Support 29 Oct 2014, 14:55

Hi,
that means modules designed by some other developers, apart from Promokit and Prestashop.

Renata Schmidt 03 Nov 2014, 15:32

Hello,
there is a problem that I can’t handle myself. When I’m entering to the online store on the bookmark, for example “Carrera” the page is opening and instead of image, we have whole description of a brand, and it is also clip off.
http://brandsvestis.pl/14083-carrera In old template this never happened.
2. In the bookmark “brands” we have very developed section (it is caused by the fact that my store is integrated with warehouse in France), and not every brand can fit in. If there is a change to fit in every brand that I have in my store, please, tell me how to do it (attachement)
3. I don’t have skills in Prestashop (I know this programe in maybe 50%), I cannot handle with footer on page but I would like to organize this section. How much will it cost if somebody do this for me? Or maybe it is easy to make it by myself.
Regards
Renata

Kate Support 03 Nov 2014, 20:26

Hello Renata,
1) Do you mean this description? http://c2n.me/jdajMu
This is default theme behavior. You can see the same in the demo http://c2n.me/jdalA9
But if you wish you can hide it with this code

#category .content_scene_cat .cat_desc {display:none} 

add this code at the end of the file your_site/themes/alysum_2.0/css/alysum.css

2) If you need to show in your menu only main brands categories (without subcategories) add this code

#page .flexmenuitem.id_menu12.hasChildren ul.main-section-links ul.main-section-sublinks {display:none}


3) Please describe first how exactly do you need to organize footer. Better provide screenshots.

Renata Schmidt 04 Nov 2014, 11:01

1.Misunderstanding. :( I don’t want description of brand inside of image but bellow of image.How to do it?

2.Regarding problem with brands showing. I want to make like on screenshot where are displayed only names of brands but when I click on some brand eg. Diesel opens site with all Diesel’s items.
3.Regarding footer. I will send screen when I elaborate it.

Kate Support 04 Nov 2014, 14:55

Hi,
1) I can change the description position with css modification. It will cost 5 euro. If it’s ok to you please let me know.

2) If you add the code I gave you above you will have the following look http://c2n.me/jdn7Au
All the subcategories will be hidden and only the brand names will remain. And when you click on a brand name you will be transferred to the brand page on the site.

3) Ok.

Renata Schmidt 04 Nov 2014, 17:22

Hi,
1)Please make this change the description position.
2)In second point you advise me to paste code, but you don’t give an information where should I paste it on the server. Could you please give me this information?

#page .flexmenuitem.id_menu12.hasChildren ul.main-section-links ul.main-section-sublinks {display:none}
Kate Support 04 Nov 2014, 17:32

Hi,
1) Ok, then you can pay here http://promokit.eu/themes/custom-package/ and I will start with the modification

2) You can add this code to the BO > Modules > Theme Settings > Custom CSS tab

Renata Schmidt 04 Nov 2014, 18:51

1)I tried to pay but the page loads without interruption.I’ll try later.
2)I did not find this- Custom CSS tab - there are no the option:(

Renata Schmidt 05 Nov 2014, 10:11

Hello,
please, let me know how much should I pay for you to do some order in the code mentioned in second point. I would like to pay instead of struggling with it half of a day.
I will pay for this and 5 euros for doing the thing which was mendtioned in point 1.
I have also one more problem to fix.
In descriptions of brands and in the titles it is in the first instance for example " sunglases Carrera”, " sport shoes Puma”, " frames Fendi” etc. I really want to be in the first instance name of the brand like “Carrera sunglasses” (in the title and also, in description of a particular product)
Are you able to help me with this problem?
I also feel that this is important to mentioned that I have my store integrated with warehouse in France.
Regards
Renata

Renata Schmidt 05 Nov 2014, 12:46

I look forward to help and answer:(

Kate Support 05 Nov 2014, 15:59

Hi Renata,
I tried to pay but the page loads without interruption.I’ll try later. Ok, I have already done the modification and added the code to the file themes/alysum/css/alysum.css
The category description is now below the image http://c2n.me/jdSiOo
Tell me if you still have problem with payment. We will check that.

I did not find this- Custom CSS tab - there are no the option:( Sorry, I thought you’re using Alysum3. In Alysum 2.9 you should add all the code to the file themes/alysum/css/alysum.css
I already added it there.

In descriptions of brands and in the titles it is in the first instance for example " sunglases Carrera”, " sport shoes Puma”, " frames Fendi” etc. I really want to be in the first instance name of the brand like “Carrera sunglasses” (in the title and also, in description of a particular product) Please show with the screenshot where exactly on the site I can see these titles

Regards

Renata Schmidt 06 Nov 2014, 16:46

Hi,
1) On the page should be displayed - firstly name of the brand, secondly - description of the product
2) whole title shows when you move the mouse over the box with particular product
3) when you enter on particular product description in the first place it is a kind of a product, but for me it is important to have in the first place a name of the brand
Regards
REnata

Kate Support 06 Nov 2014, 17:05

Hi,
These are product titles. They are shown exactly as you write them down in BO http://c2n.me/jelNju
If you need to see the brand name first you should start the product title with the brand name. We cannot change it with modification.

Renata Schmidt 08 Nov 2014, 09:47

I have over 1000 products in my online store, it is not as simple as someone could think, to change it. I want to mention that my store is integrated with warehouse in France, so when I resfresh content, titles and descriptions is filling without my participation. If I want to have the name of the brand as a first information - Calvin Klein, Emporio Armani etc, I will have to change it manually.
I have already try to change it, but it was only a waste of my time, because after refreshing products, the title came back to the previous version.
Are you able to help me with it?
It is very nice to work with you.

When I have footer, I will send you information
Regards
Renata

Kate Support 09 Nov 2014, 21:28

Hello Renata,
Sorry, but we cannot help you with this modification. The Prestashop system sees product titles as a bunch of symbols, it cannot distinguish brands names and move it to some other place. If you wish you can try to search for a helpful advice at PS forum.

Regards

Renata Schmidt 27 Nov 2014, 16:43

Hello,
I have a problem with Facebook Like Box. On the page of my shop I paste the link https://www.facebook.com/brandsvestis
Unfortunately, when I click in the shop into the image of Facebook Like, it opens a page with a prompt: Sorry, this page is unavaible.
The clicked link could be damaged or page could be deleted.
Teh page is existing and i don’t now what to do to make the button work corectly.

Kate Support 27 Nov 2014, 22:03

Hi,
That’s because you need to paste only the Name of the Facebook page here http://c2n.me/jmPnaJ and not the absolute link to your Facebook page :)

Regards

Renata Schmidt 28 Nov 2014, 14:12

Hello,
thank you for correcting me. You’re very kind person :)
As soon as I will be able, I will give you an information and a sign to change the footer (of course, for a fee).

Kate Support 28 Nov 2014, 15:46

Hi,
Ok :)
I’ll wait then.

Renata Schmidt 04 Dec 2014, 11:38

I have a question about the background on my shop page. How can I put the background on my page?
Maybe you have some kind of a christmas background for my pattern?
Regards

Kate Support 04 Dec 2014, 13:06

Hi Renata,
We do not have Christmas patterns but you can choose any background or pattern you wish and add it to your site with this code

#white_bg {background-image:url(http://image_link.jpg) !important}  

Add this code at the end of alysum.css file and paste in the code the link to your image :)

Regards!

Renata Schmidt 04 Dec 2014, 14:48

Hi.
thank you very much
Regards

Kate Support 04 Dec 2014, 14:54

You’re welcome :)

Renata Schmidt 12 Dec 2014, 11:58

Hello,
please show me where should I look for the module with the button “Order confirmation”.
I have to change these two words for “Order and pay” From the 25 of December there will be few changes in polish law (in trade from distance) and I have to make few changes.
Regards Renata

Alex 13 Dec 2014, 18:30

Hi.
Localization>Translation>Installed modules, Alysum, your lang → Expand all the fields and search on the page “Order confirmation”

if there no such text try to find here
Localization>Translation>Front office, Alysum, your lang
or here
Localization>Translation>Installed modules, Default theme, your lang

Renata Schmidt 14 Dec 2014, 16:13

Hi.
thank you very much
Regards

Renata Schmidt 15 Dec 2014, 15:27

Hello,
the footer is already done (attachement to this message).
Please, modify this footer and also estimate what would be the cost of making it.
Please, give me a prompt, where should I mark in BO to make visible such position like: Recommendation, Special, The last ones
Are there some modules which don’t work properly with my template of the website?
Regards Renata

Renata Schmidt 17 Dec 2014, 13:31

I waiting for help

Renata Schmidt 23 Feb 2015, 16:23

Hello,
please, tell me what to do (and where should I click it) to mark in the template things like: promotion, news, to make them visible on the shop page

Alex 24 Feb 2015, 13:49

Hi. Renata you write in the closet ticket (in such way we don’t get notices from you). You should open new one or make apply for re-open this ticket.

promotion, news, to make them visible on the shop page what the module you mean? Show me with the screenshot please.