- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Alex
Kate Support
- Private: No
- Open Date: 22.08.14, 16:19
- Opened by: Eric Delaunay
- Closed by: Marek
- Closed on: 29.08.14, 09:50
- Reason: Fixed
- Comment: Glad to help!
Ticket #5680 - Impossible download updates for my purchase.
Impossible to download an update
I have my licence certificate, My Item ID, and my Item purchase. Why i can't download it for updates of theese theme ? Best regards, Eric.
Web ENVATO said :
http://themeforest.net/downloads I’m loggued in my Envato account :
“Download not available Item reached download limit "
Help me. Thanks. Eric.
Comments
Hi. Please write to the Envato support, we don’t limit any downloads. Or our updates are free for customers.
Hi Alex,
“A file can not be downloaded more than 50 times in total, regardless of the time frame in which these downloads occur. Once you have exceeded 50 downloads in total, you will see an error message if you try to download the item again.”
Thanks for your support
Hello Eric.
What version of Alysum do you have?
hello Alex,
thanks Marek and Alex for traitment of my request
Have a good day.
Eric