- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Alex
- Private: No
- Open Date: 15.09.14, 23:10
- Opened by: Matt
- Closed by: Marek
- Closed on: 06.10.14, 17:31
- Reason: Fixed
- Comment: Glad to help!
Ticket #5806 - venedor blank page problem
Hello Marek i just uploaded the theme and loaded,when i set the modules page is being blank.i can not able to reach to admin panel, front office works
Note: if i load the theme on admin panel gives an error as the file exceeds 20m (i transfered on ftp)
how i can share with you my ftp and admin panel login details in private?
Regards
Matt
Comments
Hello Matt.
We have released update 1.2. Go to the “theme settings” module and click to “Update” button like described in the documentation: http://venedor.promokit.eu/documentation/#!/theme_update
Hi marek i hope you are fine,i can not login to admin panel,bcz its blank page after login to admin panel.its disabled already,
i checked now.i saw this error
Fatal error: Cannot redeclare class PhpThumbFactory in /home/shopplay/public_html/modules/stblog/classes/phpthumb/ThumbLib.inc.php on line 67
I see in the text of error you have installed module “stblog” what is a cause of your problem
yes i fixed it.i remove it by manual in ftp.its solved. setting up the theme now.
Regards
Glad you solved that. If you will have any problems don’t hesitate to write us.
yes it solved but i checked more information tab isnt working but its fine with default theme
Hi. Why you trying to close the ticket? :)
Do you need help with the issue “More info” tab?
another problem existing
yes i need to fix the more info tab.can you help it?
Hello Matt.
I have fixed the issue with switching tabs, that was an error with twitter module because it’s not configured.
But to change default product tab I need access to your server. Current details doesn’t works.
Hello Marek login details are updated
Hello Matt.
I have make “More info” tab by default.
I see you have another two themes from themeforest. Could you please evaluate our theme and support and other themes you have?
Hi Marek sure i will rate it. thanks for the best supports! have a good job!
I asked you to give a feedback for me about our theme and support comparing with other themes.
Maybe some details should be improved.
yes i rated it. thanks for the great support!
Hello Matt.
Thank you for 5 stars.
Could you please also describe, here in comments, about your experience with our theme comparing with other your themes? That information I need to improve theme and service.
Thank you in advance.
hi Marek i got an error after upgrade. and i did clean installation for 1.3 version. but error is same.
http://screencast.com/t/y3PyLDMsu
also 1 sample isnt showing a thumbnail.its blank
Hello Matt. Have you already fixed that issue what appears after update?
hi Marek i got an error after upgrade. and i did clean installation for 1.3 version. but error is same.
http://screencast.com/t/y3PyLDMsu
2)1 sample isnt showing thumbnail in venedor setting(i think its new style).its blank
3)i wanna use as 2 colums and how do i show the categories on left like deep blue style? (i clicked to that theme but category etc doesnt hook like demo) i have to do it manually?
I just checked your back office and theme settings works fine. Could you please check it once again
and new style is not blank for me.
Try to clean your browser cache.
yes its appeared on back office.but how do i set as 2 column? i have to hook it manually? i clicket to presets of theme.but it doesnt load as 2 column.
You have very strange behaviour with left column what appears even with default prestashop theme. You can check it yourself by switching to default theme.
I can offer two ways to solve it
- write to prestashop community, maybe someone already faced with that
- try to reinstall prestashop platform and theme.
Hi marek did you check it on back office?
i didnt check it deeply.i will focus on it.,
Greetings
Matt
Yes, I already checked default theme on your server, and it works the same.
i hooked it for product list. also default prestashop theme doesnt support 2 column right? we have to fix it for make it adapted.
Hello Matt.
I can’t understand the issue. I see that there is no column on homepage, but default prestashop theme is not displaying it as well.
On the product list page column works fine.
It seems some settings in your back office.
Have you checked the issue with default theme?
i know prestashop default theme doesnt support column on homepage,need to do some fixes for set it.i read like that on forums
Default prestashop theme supports column on the homepage, but in your shop it’s not working, I suppose it’s some settings in your back office, but I don’t know what exactly.
I just tested default theme on my localhost.
I can offer two ways to solve it
- write to prestashop community, maybe someone already faced with that
- try to reinstall prestashop platform and theme.
i installed clean one,its fine with default theme.but i checked venedor.it doesnt show category yet after click to preset styles.
http://screencast.com/t/ddFKPjh8RI
take a look to back office please
Hello Matt.
I have switched your shop to Venedor and as yo can see left column works fine.
Hi Marek is there possible to use like this? slider at right column,category block at the left column
http://screencast.com/t/cvYkBJi4mf
slider was disable for homepage content i fixed :)
category block is fixed after upgrade it to 2.8.3
Regards
Matt
sub categories doesnt show on dropdown menu
i set these active,narrow,main section
http://screencast.com/t/UFXoGTrw
Hello Matt.
You have not added some menu item to dropdown section. I just did it for you http://awesomescreenshot.com/0913lsm0fd
opps my bad :) i skipped thanks!