• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 15.10.14, 04:30
  • Opened by: Bin
  • Closed by: Alex
  • Closed on: 27.01.15, 10:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #6113 - Met error when i configure Alysum on Prestashop 1.6.0.9

Hi dear,
I met an error when i configure Alysum on Prestashop 1.6.0.9.
After everything was configured well, i click Apply see image 111.png, then i got a 404 error please see screenshot 112.png.
Need your help, thanks!
Robbin

Comments

Alex 15 Oct 2014, 10:48

Hi.
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Bin 15 Oct 2014, 15:17

Hi dear,
Thanks for your timely reply.
I’ve updated my profile and please help, thanks!
Regards,
Bin

Alex 15 Oct 2014, 22:23

Hi. We need a time a little bit to investigate the reason. We will try tomorrow to find a reason of the issue.

Marek 16 Oct 2014, 12:22

Hello Bin.
Could you please ask your hosting support error logs of your shop? it’s necessary to figure out the reason of the issue.

Bin 16 Oct 2014, 15:51

please see the following PHP Error logs:

[15-Oct-2014 11:56:13 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:13 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:13 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/classes/controller/FrontController.php on line 793
[15-Oct-2014 11:56:13 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 39
[15-Oct-2014 11:56:13 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 40
[15-Oct-2014 11:56:13 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 102
[15-Oct-2014 11:56:20 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:20 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:20 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/classes/controller/FrontController.php on line 793
[15-Oct-2014 11:56:20 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 39
[15-Oct-2014 11:56:20 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 40
[15-Oct-2014 11:56:20 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 102
[15-Oct-2014 11:56:21 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:21 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:21 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/classes/controller/FrontController.php on line 793
[15-Oct-2014 11:56:21 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 39
[15-Oct-2014 11:56:21 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 40
[15-Oct-2014 11:56:22 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:22 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:22 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/classes/controller/FrontController.php on line 793
[15-Oct-2014 11:56:22 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 39
[15-Oct-2014 11:56:22 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 40
[15-Oct-2014 11:56:22 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 102
[15-Oct-2014 11:56:32 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:32 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:32 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/classes/controller/FrontController.php on line 793
[15-Oct-2014 11:56:40 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:40 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:40 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/classes/controller/FrontController.php on line 793
[15-Oct-2014 11:56:40 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 39
[15-Oct-2014 11:56:40 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 40
[15-Oct-2014 11:56:40 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 102
[15-Oct-2014 11:56:55 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:55 US/Eastern] PHP Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/bin0305/public_html/classes/Cookie.php on line 80
[15-Oct-2014 11:56:55 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/classes/controller/FrontController.php on line 793
[15-Oct-2014 11:56:55 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 39
[15-Oct-2014 11:56:55 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 40
[15-Oct-2014 11:56:55 US/Eastern] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/bin0305/public_html/classes/Cookie.php:80) in /home/bin0305/public_html/controllers/front/PageNotFoundController.php on line 102

Thanks!

Marek 17 Oct 2014, 10:10

Hello Bin
I have disabled SEO URLs in your back office, and now I see the error 406
You can read more about that here: http://www.inmotionhosting.com/support/website/error-numbers/406-error Please ask your hosting provider why it happens.

Bin 17 Oct 2014, 11:25

Hi dear,
I’m using Godaddy webhosting, i’ve contacted them and there’s still no answer.
Is there any other way to check what happened?
Regards!

Marek 17 Oct 2014, 14:21

Hello Bin.
I faces with such issue first time with over 3000 customers. So I suppose the issue with some settings in your hosting, but we need a reply from your support.

Bin 20 Oct 2014, 04:41

Hi dear,
I got the response from Godaddy.com, please see their answer as following.
Support Staff Response
Dear Sir/Madam,
Unfortunately we don’t provide any support for Prestashop so we would be unable to determine why the seo tool is not setup with this application. We provide 3rd party apps like this for our customer as a courtesy for those who need them and are accustomed to using them. We would recommend reaching out to Prestashop or checking their support forums to resolve this issue. Thank you.
What should i do now?
Regards!

Marek 20 Oct 2014, 09:02

It doesn’t matter what platform do you use, we just need to know why that error with code 406 is happens.
Please write them once again and tell that your script can’t run because of some settings on your server. Please change that settings or tell me what it can be.

Bin 20 Oct 2014, 11:45

Ok, i will ask them again. Thanks!

Bin 21 Oct 2014, 18:12

Hi,
please see their reply.
The 406 Not Acceptable Error as several causes.

Web browsers make a request for information from the server. When this happens, it sends an Accept header. This tells the server in what formats the browser can accept the data. If the server cannot send data in a format requested in the Accept header, the server sends the 406 Not Acceptable error.

The 406 Not Acceptable Error your website encounters may also be because the website is triggering mod_security rules.

There are some addons and plugins with common applications that may cause this trigger as to attempts to access from your account, if there is a failure the service will keep attempting until it gains access or we block the attempts. You will want to review your credentials and any scripting or addons you may have that attempt to log in to verify correct information. This is a security rule that we are implementing with no indication of it being removed. While it may appear inconvenient we are doing this to protect your site and the visitors to your site.

Because mod_security protects the security and integrity of our shared hosting servers, it cannot be disabled.
Thanks!

Marek 22 Oct 2014, 09:44

Hello Bin.
I found a solution.
The reason of that error was direct links to social networks accounts in the module settings
I just changed for example

https://www.facebook.com/promokit.eu

to

//www.facebook.com/promokit.eu
Bin 22 Oct 2014, 10:24

Hi dear,
Thanks for all your help!
You really did a good job!
Regards!

Marek 22 Oct 2014, 13:13

Glad to help!