- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Alex
Kate Support
- Private: No
- Open Date: 06.11.14, 10:33
- Opened by: Snapmedia
- Closed by: Alex
- Closed on: 27.01.15, 12:21
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #6288 - Modules screen in prestashop doesn't show anything
hello,
After I installed the venedor theme on prestashop, i tried to open the modules but the screen appears white.
I hope that you know what the problem is.
Thanks!
Snapmedia
Comments
Hi. Please enable the debug mode http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ and show the errors in the page BO>Modules
I enabled the debug mode. When i’m at the login screen, http://snapconcept.nl/nagel/oogcz1hlmfyo6q6n/index.php?controller=AdminLogin&token=3c007e18a9ca1fb57894959dac014a14 i get this error message:
Notice: Use of undefined constant _RIJNDAEL_KEY_ - assumed ‘_RIJNDAEL_KEY_’ in /home/snapdemo/domains/snapconcept.nl/public_html/nagel/classes/Cookie.php on line 80 Notice: Use of undefined constant _RIJNDAEL_IV_ - assumed ‘_RIJNDAEL_IV_’ in /home/snapdemo/domains/snapconcept.nl/public_html/nagel/classes/Cookie.php on line 80
When im logged in and click on modules, the screen is white and i don’t see any error messages.
This error “_RIJNDAEL_KEY_ " means that you have problem with the Cookie CIPHERING
Try to switch this feature http://c2n.me/jeeQuf
I suppose you have enabled “Use Rijndael” Try to switch to “Blowfish” After that the error should gone.
If won’t help please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.
The “_RIJNDAEL_KEY_ " error is gone but the module page is still white. I filled in the form. The shop URL keeps changing to: wwww.roburmarketing.nl. This is the wrong url.
The right shop URL is: www.snapconcept.nl/nagel/index.php?
thanks for helping me!
I see this error http://c2n.me/jenYoo
And I see you have Memory limit: 64M RAM. Do you have the opportunity to increase the RAM limit to 128MB?
I don’t know for sure but I think this is the reason of the problem. A lot of modules installed and they consuming the memory.
If you can increase memory to 128 it will be great to check the issue after that.
I’ve disabled a few modules and now it’s works http://c2n.me/jeohha
So I suppose it’s RAM memory limit problem.
For now don’t change this filter because will be the blank page again http://c2n.me/jeov5m
Thanks it worked!
Hi. Did you increased the memory from 64mb? Did it help to solve the problem?
Yeah i increased it to 128MB now it works
Thank you for the information
Dear our customer are you satisfied with our theme? It’s new theme so that is very important to hear response from our customers.