• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 18.12.14, 12:49
  • Opened by: Gianluca Marino
  • Closed by: Alex
  • Closed on: 30.12.14, 11:36
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #6570 - Email Problem

I have problem for email notification.

I received only for test email.

I read in the forum that maybe the problem is in the language. You confirm to me? Can you help me?

I see the message in the translate that i don’t understand and i’m afriad to wrong.

Then my client tell me that if he go in tracking you see:
Errore - Il seguente modello email non esiste: /home/kweynszn/public_html/themes/alysum/mails/it/in_transit.txt

Help me!!

Best regard
Gianluca

Comments

Alex 19 Dec 2014, 11:49

Hi. Try to enabled this feature in your BO http://c2n.me/394kRyi

Please check the issue now

Gianluca Marino 19 Dec 2014, 14:14

I try and modify for new registration.

As you can see in pic the INFO not view with the right <br />

Fashiongriffe
Via Anna Frank, 20
25080 - Nuvolera
P.iva 02752760989

Tel: 3384166822

and the follow (facebook and google+) i see wrong.

Why?

Alex 20 Dec 2014, 16:39

Hi. Sorry for a waiting now I have a weekend. I will try to help you tomorrow

Gianluca Marino 20 Dec 2014, 17:32

Ok, but i add this problem.

1) When subscrive in newsletter…. Where i custom the email?
2) When the order in status SEND the notification to the customer is wrong. He receive email with credentials in this way:
ECCO I VOSTRI DATI D’ACCESSO:
Indirizzo e-mail: {email}

Password: {passwd}


3) for newsletter exist one template where the owner add the products?

Best regard

Alex 21 Dec 2014, 12:17

Hi.
changed email html files for you and now seems ok http://c2n.me/39aTxTs

1) In the module Newsletter v2 http://c2n.me/39aTPlF
2) I will try to check that today and fix
3) What do you mean?

Gianluca Marino 22 Dec 2014, 10:08

Now in server i see:

themes\Alysum
themes\alysum

why?

You check the problem 2?

Alex 22 Dec 2014, 11:38

0)
Now in server i see:
themes\Alysum
themes\alysum
why?
I didn’t add there /Alysum. This is not my work.

2) Please check it now it should work fine. If still doesn’t ok forward this email to support@promokit.eu with the number of this task in subject

Gianluca Marino 22 Dec 2014, 13:50

I write email

Alex 22 Dec 2014, 13:56

But I asked you to forward the email with this bug :-)

Gianluca Marino 22 Dec 2014, 14:22

yes and i write the email ;)
…2 email

Alex 22 Dec 2014, 16:10

But I asked you to check the issue again. You have send me email from 17 Dec…

As I wrote you before everything is ok. Did you check that?
http://c2n.me/39fzUvS

Gianluca Marino 22 Dec 2014, 16:31

I send you email.

This email arrived to me when the status go to SENDED (INVIATO).

Then i write you that arrived object as New Order or Product out of stock and not Nuovo Ordine or Prodotto non in magazzino.

The traslate is ok.

Alex 23 Dec 2014, 08:14

Sorry I didn’t understand you. The problem is solved or not?

As I see everything is ok now http://c2n.me/39fzUvS

Gianluca Marino 23 Dec 2014, 10:02

Not is solved.

If you see the email or now in attach. When an order pass to status INVIATO the email notification is wrong

Alex 23 Dec 2014, 14:20

Please describe clearly the problem. What is wrong? It’s really hard to understand you.

Gianluca Marino 23 Dec 2014, 14:29

:(
I put an order.

I received a notification email for order.

When the store send the product change the status in INVIATO (SENDED).

I received a wrong notification as this attach

Alex 24 Dec 2014, 11:41

Here is the reason http://c2n.me/39mMasi
Change it to proper email template and everything will be ok