• Closed by: Alex
  • Closed on: 05.02.15, 15:40
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #6679 - Email Footer links are not parsing

Hi

In our emails the footer links are not parsing. Neither images nor contact information.
See below email source I receive. Have you had that before?

- We clicked “Fix it” in the Theme/Email Settings, and an alert shows: Can’t download the file.

Currently we commented the footer out.

Please advice
Ray


<td style=”padding-bottom: 20px; width: 22%;” valign=”top”>
<div style=”padding-right: 30px;”>
<h4 style=”margin: 0 0 20px 0; color: #888888; text-transform: uppercase; font-size: 15px; font-family: Georgia;”>Follow Us</h4>
<a href=”{sn_facebook}”> <img src=”{emails_path}/icon_facebook.jpg” alt=”” border=”0” /> </a></div>
</td>
<td style=”width: 39%;” valign=”top”><a href=”http://veryfine.ch/en/“> <img src=”{emails_path}/footer_logo.png” alt=”” width=”248” height=”167” border=”0” /> </a></td>
</tr>
<tr>
<td style=”font-size: 12px; height: 50px; line-height: 50px; border-top: 1px solid #1e1e1e; color: #505050; font-family: Verdana, Geneva, sans-serif;” colspan=”3” align=”left”><a style=”color: #505050; text-decoration: none;” href=”http://veryfine.ch/en/“>Veryfine Schweiz</a> Copyright 2015</td>
</tr>
</tbody>

Comments

Alex 12 Jan 2015, 17:00

Hi. Please forward one of such emails to support@promokit.eu with the number of this ticket in the subject.
And also please add FTP access into your profile