- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Alex
Kate Support
- Private: No
- Open Date: 23.01.15, 23:21
- Opened by: Ania Luka
- Closed by: Alex
- Closed on: 10.02.15, 11:19
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #6763 - Problem with install theme v1.8 in Presta 1.6.0.11
Hi,
I’ve just purchased the theme and I have a problem with install… It’s an error “Zip file seems to be broken” but when I uploaded only folder with theme to ftp and when I clicked Install theme in admin panel then it was a problem “Bad configuration file”. What’s wrong?
Comments
Hi. Try FTP installation method https://www.dropbox.com/s/bari2yywyb8aru3/theme-inst-ftp.jpg?dl=0
If won’t help please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you in the morning.
I was trying to install in this way too. I have this error “Can’t copy configuration file” :(
Ok I will fill the access to ftp for a few minutes.
Write me back please when you fill the access
I filled all of fields to access the site with problems (here is a default theme and added some products).
but… Today I created a new subdomain and fresh install of prestashop 1.6.0.11 on the same server (i installed a few minutes ago) and the theme is working!
Hello Anna.
You wrote that you have successfully installed Venedor to another domain. So the problem is in the settings of your prestashop or server on your main domain.
Best regards
Marek