• Closed by: Alex
  • Closed on: 10.02.15, 11:19
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #6763 - Problem with install theme v1.8 in Presta 1.6.0.11

Hi,
I’ve just purchased the theme and I have a problem with install… It’s an error “Zip file seems to be broken” but when I uploaded only folder with theme to ftp and when I clicked Install theme in admin panel then it was a problem “Bad configuration file”. What’s wrong?

Comments

Alex 24 Jan 2015, 00:44

Hi. Try FTP installation method https://www.dropbox.com/s/bari2yywyb8aru3/theme-inst-ftp.jpg?dl=0
If won’t help please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you in the morning.

Ania Luka 24 Jan 2015, 13:08

I was trying to install in this way too. I have this error “Can’t copy configuration file” :(
Ok I will fill the access to ftp for a few minutes.

Alex 24 Jan 2015, 13:48

Write me back please when you fill the access

Ania Luka 24 Jan 2015, 14:25

I filled all of fields to access the site with problems (here is a default theme and added some products).
but… Today I created a new subdomain and fresh install of prestashop 1.6.0.11 on the same server (i installed a few minutes ago) and the theme is working!

Marek 24 Jan 2015, 18:25

Hello Anna.
You wrote that you have successfully installed Venedor to another domain. So the problem is in the settings of your prestashop or server on your main domain.
Best regards
Marek