Promokit Helpdesk Alysum

Hi Elissa,
1) From your screenshot I see that you use default PS email templates, not Alysum templates
This is PS template for order confirmation email http://c2n.me/3bkWNHT
This is Alysum template http://c2n.me/3bkWEtb

Since the problem appears in default templates then I suppose it’s Prestashop issue. Please try to find the solution at PS forum
Here’s what I have found so far https://www.prestashop.com/forums/topic/61088-mail-order-confirmation-without-tax/

Regards

Ah, I wasn’t aware I wasn’t using the Alysum ones; I’d like to try and swap to them, but I can’t readily find how to replace them.
In the translations part I can access the Alysum templates and edit them, however I don’t see where I can choose which one to be used.

Hi,
1) Try to copy this Mail.php file to your site folder your_site/override/classes/
https://www.dropbox.com/s/c9pzjk3px7vo6fj/Mail.php?dl=0
2) Clear the cache if you have it enabled

Not fixed.

Forgot to reply, but I did this and am still receiving the other type of mail.

See above, I answered while you sent the reply.

Order confirmations still come in like this:
https://dl.dropboxusercontent.com/u/5293944/conf.jpg

And I checked to see if Cache was enabled, and it’s not.

This is odd, I just noticed there are 2 folders with Alysum (one has a capitalized first letter):
http://i.imgur.com/CN7cgLu.png

The non capitalized one has the correct looking template, but not the other one, not sure how this happened.

This is the one that I’m referring to by the way:
http://i.imgur.com/lUo2HHM.png

Even in the translations menu the Alysum skin doesn’t appear.

Hi Elissa,
I still cannot connect to your FTP to check the issue.
I suppose you have 2 alysum folders because you made a copy of it or installed the theme twice.
Check if you have the same files in the folders \themes\alysum\mails\en\ and \themes\Alysum\mails\en\
Open the html files in browser and check if they are the same in both folders

Regards

I checked the FTP credentials and they’re fine, but just in case I created another user for you, so please take a look.

I went ahead and renamed the folder that was using capitals. The new_order emails still appear in the old format, is there a skin for it too? Because it’s not in that folder.
This is what shows up in the mails/en folder:
http://i.imgur.com/QwC7v6I.png

Thanks.

I thought I mentioned this before, but it’s not the customer’s confirmation, it’s the admin’s confirmation, here’s what we received from your order:

http://i.imgur.com/DoROHNr.png

Ah I see what you’re referring to - it’s from mail_alters though, which is from Prestashop too, but I see that it’s not part of the core set of mails.
I’ll modify it myself to match then if you don’t have anything for it.

I do notice that when I go into localization > translations it seems to recreate a new Alysum folder in FTP every time, so this time I renamed the lowercase one to Alysum to see if it would stop creating new folders.
Are you aware of any reason for it to keep creating folders like that? I already had to remove one in the past.

Actually never mind that, renaming it with a leading caps (Alysum) breaks the website.
Can you tell me why there’s an Alysum folder that pops up? And why there’s a separate alysum folder in themes? You can take a look in FTP.