• Closed by: Alex
  • Closed on: 23.03.15, 18:32
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #6908 - blank fields

dear,

i have sinds your last change some blank/white fields on the website and also in de backend, ( like theme settings)

Please help,

Kind regards,
Elbert

Comments

Kate Support 17 Feb 2015, 12:01

Hi Elbert,
Please show the issue with the screenshots. Where exactly can I see these blank fields?

Elbert 17 Feb 2015, 12:07

if you login and go to the settings of vendor theme. in the frontend i see no header for some modules like new products etc.
and can i also change a new layout preset?

Other question: can i add a youtube module (by products) of is it already included?

Kate Support 17 Feb 2015, 13:33

Hi,
I see this issue in your BO http://c2n.me/3cCweYP
That’s Prestashop bug. Here’s information how to fix it https://github.com/PrestaShop/PrestaShop/commit/9e27137fc1f1d57d4da9fc3fc1a63bba23c9a422
After you fix this bug everything should work fine

can i also change a new layout preset? What do you mean? You can switch to different preset in Theme settings. But please note that when you switch your current preset settings will be dropped.

can i add a youtube module (by products) of is it already included? You can add Youtube video for your products in BO > “Catalog” > “Products” > “Edit (Your Product)”. There find the tab “Venedor theme settings” and add your video.
Also enable this option in Theme Settings http://c2n.me/3cCzSuE

Regards!

Elbert 17 Feb 2015, 13:39

Thanks,

Would you fix it for me? :)

Regards,
Elbert

Kate Support 17 Feb 2015, 14:23

Just copy the attached files to the following folders
your_site/classes/Translate.php
your_site/controllers/admin/AdminTranslationsController.php
And override the existing files with the new ones :)

Regards!

Tommaso Villani 24 Feb 2015, 17:11

Tank you Kate,
I copied the files to my site. It run correctly, but I can’t perform translation, becouse I have this message “The controller not found”.
What can I do?
Regards
Tommaso

Alex 24 Feb 2015, 20:10

Hi. Copied the Kate provided files into your site and everything is ok.

Tommaso Villani 25 Feb 2015, 04:36

I can’t modify the translation in the modules. Any item modified is not saved. I can’t remove, top right, “contact us”.

Tank you
Tommaso

Kate Support 25 Feb 2015, 10:03

Hi,
I managed to edit translations successfully
For example, I have changed the translation in Localization > Translations > Installed modules translations, Venedor > Módulo pk_customlinks
http://c2n.me/3d6F6td
http://c2n.me/3d6FeYX
http://c2n.me/3d6EZkc
And then changed it back as it was. Also without troubles. All changes were saved.
I can’t remove, top right, “contact us”. Disable Bloque de contacto module by Prestashop http://c2n.me/3d6GhFZ

Regards

Alex 25 Feb 2015, 10:49

I can’t modify the translation in the modules. Please give me more details. I tried to rename the module text http://c2n.me/3d6TUdA and everything works as it should http://c2n.me/3d6TZb8

I can’t remove, top right, “contact us”. Where? http://c2n.me/3d6RAml

Ludovic 26 Oct 2015, 12:07

Hello,

I have exactly the same problems. I just copy two files on FTP and now my website is down (white page front and back office) www.coque2mobile.com

Could you please help me?

Regards