• Closed by: Alex
  • Closed on: 03.04.15, 16:05
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7122 - "undefined" on catégory pages

Hi there,

On category pages, I get 2 “undefined” that appears for each product, can you help me?
We communicate on thuesday morning … :-(

Thanks a lot
Ben

Comments

Ben H. 23 Mar 2015, 08:54

http://hightech-au-logis.fr/16-vehicules-electriques

see screenshot : http://screenshot.co/#!/11efed2e3f

Kate Support 23 Mar 2015, 08:57

Hi Ben,
really sorry if we overlooked your message.
It seems like some issue with product labels.
Please fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will check the issue.

Regards

Ben H. 23 Mar 2015, 10:35

Hi Kate,

Thank you for your quick answer
My BO info are updated

Ben

Kate Support 23 Mar 2015, 11:40

Hi Ben, for some reason you have default Prestashop product list loading instead of Venedor product list. And this causes the problem. We will investigate this issue

Alex 23 Mar 2015, 14:54

Hi. Please describe when this bug happen?

I see you use not the latest PS. It can be also the reason of the bug. Please update PS to the latest if it won’t fix the bug we will fix it for you.