• Closed by: Alex
  • Closed on: 08.04.15, 14:04
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7123 - Widgets not functioning well

Hi, may I know why the JS not loaded properly even after upgraded the jquery from 1.11.0 to 1.11.2. Attached file is the screenshot for our shop page. Please go to the following links to get more info about the problem that we facing now.

Shop URL: http://shop.wedding.com.my/ Screenshot: (1) https://www.dropbox.com/s/jrhn588aleuun4k/Screen%20Shot%202015-03-23%20at%2010.53.58%20AM.png?dl=0 (2) https://www.dropbox.com/s/vd2n1mynapry17z/Screen%20Shot%202015-03-23%20at%2010.54.13%20AM.png?dl=0

Thanks!

Comments

Kate Support 23 Mar 2015, 08:54

Hi,
please check if you have “Move javascript to the end” option enabled in BO > Advanced parameters > Performance. This option should always be enabled for the normal site work.

If that is not the case then please fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will check the issue.

Regards

Wai Sin 24 Mar 2015, 02:25

Hi Kate,

I had updated the fields of access to the BO in the profile. Please check for it. Thanks!

Best regards,
Wai Sin

Kate Support 24 Mar 2015, 11:12

Hi,
most of the modules seem to work fine after reset but there still are some issues with homeslider not showing buttons and description. We will try to investigate and fix it soon.

Regards

Alex 24 Mar 2015, 14:34

Hi. Please fill also FTP access to your site.

Wai Sin 25 Mar 2015, 03:25

Hi, FTP access updated. Please check of it. Thanks!

Alex 25 Mar 2015, 11:36

Hi. Now I can’t enter into your BO. I enter pass, page reloads and see the same empty bo login fields http://c2n.me/3eR0LE9
Do you have some additional security features enabled?

Wai Sin 26 Mar 2015, 03:03

Hi, Please check again for it. BO login username and password updated. Thanks!

Alex 26 Mar 2015, 09:05

Hi. Now everything should be ok. Please check and write me back if you have some issues.

Wai Sin 26 Mar 2015, 09:15

Hi Alex, can you please guide us on how to resolve the issue, cause we might need to re-deploy again later on. Thanks!

Alex 26 Mar 2015, 10:27

There is no some serious problems.

If you have problem with some module just make RESET for this module (all module data will be lost). If that won’t help write us back and we will help you. Everything should work ok.
I just:
- made reset for Sequence slider
- and made images regeneration (was problems with images in the vertical flex menu)

everything else seems work fine