- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Alex
Kate Support
- Private: No
- Open Date: 23.03.15, 04:37
- Opened by: Wai Sin
- Closed by: Alex
- Closed on: 08.04.15, 14:04
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #7123 - Widgets not functioning well
Hi, may I know why the JS not loaded properly even after upgraded the jquery from 1.11.0 to 1.11.2. Attached file is the screenshot for our shop page. Please go to the following links to get more info about the problem that we facing now.
Shop URL: http://shop.wedding.com.my/ Screenshot: (1) https://www.dropbox.com/s/jrhn588aleuun4k/Screen%20Shot%202015-03-23%20at%2010.53.58%20AM.png?dl=0 (2) https://www.dropbox.com/s/vd2n1mynapry17z/Screen%20Shot%202015-03-23%20at%2010.54.13%20AM.png?dl=0
Thanks!
Comments
Hi,
please check if you have “Move javascript to the end” option enabled in BO > Advanced parameters > Performance. This option should always be enabled for the normal site work.
If that is not the case then please fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will check the issue.
Regards
Hi Kate,
I had updated the fields of access to the BO in the profile. Please check for it. Thanks!
Best regards,
Wai Sin
Hi,
most of the modules seem to work fine after reset but there still are some issues with homeslider not showing buttons and description. We will try to investigate and fix it soon.
Regards
Hi. Please fill also FTP access to your site.
Hi, FTP access updated. Please check of it. Thanks!
Hi. Now I can’t enter into your BO. I enter pass, page reloads and see the same empty bo login fields http://c2n.me/3eR0LE9
Do you have some additional security features enabled?
Hi, Please check again for it. BO login username and password updated. Thanks!
Hi. Now everything should be ok. Please check and write me back if you have some issues.
Hi Alex, can you please guide us on how to resolve the issue, cause we might need to re-deploy again later on. Thanks!
There is no some serious problems.
If you have problem with some module just make RESET for this module (all module data will be lost). If that won’t help write us back and we will help you. Everything should work ok.
I just:
- made reset for Sequence slider
- and made images regeneration (was problems with images in the vertical flex menu)
everything else seems work fine