• Closed by: Alex
  • Closed on: 08.04.15, 14:08
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7162 - Installing tamplate not full.

HI,
By installing the template, I have an error message.
I retry to do it but i have the same error massage.
Can you help me to install the template correctly ?

Alysum 3 known bugs and solutions.
http://support.promokit.eu/index.php?do=details&task_id=5017

Alysum 2.9 (Prestashop 1.5) known bugs and solutions.
http://docs.promokit.eu/doku.php/alysum:alysum29_fixes

Comments

Marek 26 Mar 2015, 22:31

Hello Larochel.
What error do you have?
Could you please make a screenshot for me?

Alex 28 Mar 2015, 12:09

Hi. Do you still need our help?

Larochel 28 Mar 2015, 12:58

Hi. Yes because the problem is not resolved with the last update.

Kate Support 28 Mar 2015, 13:49

Hi,
Please show the error with the screenshot. I don’t see it in your BO.
Also please add Ukraine to the list of allowed IPs. I cannot check your site because of localization restrictions in your settings http://c2n.me/3f3sLfd

Regards

Larochel 28 Mar 2015, 14:00

It is done. By the way. The problem is when I’installing the template.

Kate Support 30 Mar 2015, 11:30

Hi,
I cannot enter your BO now. The login or password is incorrect http://c2n.me/3f93hUV
Please check that.

Regards

Larochel 30 Mar 2015, 17:11

Hi,
You have to be able to enter in my BO. Do you want to retry ?
Best regards

Kate Support 30 Mar 2015, 17:21

Hi, ok, I’m able to login now.
The template seems to be installed correctly. I don’t see any troubles with it.

Regards