• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 07.04.15, 03:01
  • Opened by: Renzo
  • Closed by: Alex
  • Closed on: 23.04.15, 11:20
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7262 - error with sequence slider and facebook like box

Hi
when i try to install Sequence Slider it gives an error as: The following module(s) could not be installed properly: pk_sequenceminicslider :
And my facebook like box doesn’t show faces
How can i do it?

thanks for your time

Comments

Kate Support 07 Apr 2015, 10:01

Hi!
Please fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will check both issues.

Regards!

Renzo 07 Apr 2015, 22:52

I have updated the info details. Please, tell me if i did something wrong

Kate Support 08 Apr 2015, 14:20

Hi Renzo,
You added the link to your BO on your localhost. I cannot access it. Do you plan to put your site online soon?

Renzo 09 Apr 2015, 00:30

Not yet but please give me solution’s that will can help me. I installed the sequence silder but the default image, of sequence slider, dosen’t load correctly in the page. How i can do? And the facebook like box doesn’t show faces

Kate Support 09 Apr 2015, 09:48

Hi, delete the default slides in sequence slider and add yours.
Try also to reset Facebook module. Check if you have the parameter “allow_url_fopen” in your php.ini set to “1″ or “true” (if you don’t know how to do that apply to your hoster).

Renzo 09 Apr 2015, 23:57

Hi,

I have attached a picture of my prestashop using your asylum theme. We regenerated all thumbnails as seen in your manual. However we can”t get the slider to work, it still shows the default template slider.
Can u please explain me step by step what I should do to have it working like in the demo. We tried to install and reinstall all slider modules, they simply dont show up.

Thank you very much,
Sebastian

Kate Support 10 Apr 2015, 10:25

Hi,
do you mean the Homepage slider from this demo? http://c2n.me/3fQY2X5
Did you activate the modules in Theme Settings > Home page? And also did you add your slides after you reset the sliders?

I need access to your Back office to check the problem.