• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 09.04.15, 16:30
  • Opened by: nathan ward
  • Closed by: Alex
  • Closed on: 18.05.15, 16:15
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7294 - Can't install, theme is broken for me

I have attempted to install this theme twice now and have had to do it manually as uploading it through other methods wasn’t working for me and now the modules “Theme settings” and “Sequence Slider” are not installing, im not sure why and I hope you can help get this working ASAP, I have updated my BO information correctly for you to use.

Comments

Marek 09 Apr 2015, 16:35

Hi.
I see some notices on the configuration page in your back office: http://awesomescreenshot.com/01a4t0ikba Please fix that notices, and all should install fine

nathan ward 09 Apr 2015, 17:30

I have fixed both of these issues and have got the settings plugin to install but the sequence slider I cant still.

nathan ward 09 Apr 2015, 17:45

Also things seem to be in the wrong place i’m not sure why?

Marek 09 Apr 2015, 17:47

I need to check sequence module files through FTP to understand what is wrong.
What things do you mean?

nathan ward 09 Apr 2015, 17:55

There is a Facebook section above the instagram feed which has text with it that looks odd, the footer looks like it has too many things in it, the slider isnt at the top and there is a second navigation on the page at the top.

Alex 09 Apr 2015, 18:14

Hi. Please fill the FTP access in your profile I will try to fix the issues. And also please increase the file_upload_limit (that’s is the reason why you couldn’t install our theme)
http://docs.promokit.eu/doku.php/prestashophelp:filelimit

Alex 23 Apr 2015, 11:19

Hi. We didn’t get any message from you. Do you still need our help?