• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 17.04.15, 22:52
  • Opened by: Hafi
  • Closed by: Alex
  • Closed on: 18.05.15, 13:03
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7368 - paypal and hipay not displayed when ordering

Hello,
I have a problem, the PAYPAL and HIPAY modules are no longer displayed when you checkout (it probably happened after an update)
can you help it is, kind of, very urgent!
Thank you
Hafi

Comments

Kate Support 18 Apr 2015, 11:13

Hi, did you update both Alysum and Prestashop?
I have switched your store to default-bootstrap theme and PAYPAL and HIPAY modules do not display there either.
http://c2n.me/3gjyh1v
You can check it yourself. The safe way to switch to the default theme is via BO > Preferences > Themes. Press “Advanced Settings” and there choose directory “default-bootstrap”
I suppose it might be Prestashop issue. Please try to find more information at PS forum.
Here’s the topic at PS forum concerning Hipay issue in PS 1.6
https://www.prestashop.com/forums/topic/357883-hipay-module-on-prestashop-16/
https://www.prestashop.com/forums/topic/179251-hipay-doesnt-show-at-checkout-how-do-i-resolve/

Regards

Hafi 18 Apr 2015, 12:45

Help!
by mistake I switched my store to Alysum (via BO > Preferences > Themes)and now I have a blank screen on the eshop
can you help

Alex 18 Apr 2015, 13:13

Switched to Default PS http://c2n.me/3gjPSrq and marked the folder alysum
Now it seems ok.

Hafi 18 Apr 2015, 13:21

You’re great! thank you!
I’m going to do some research now on the prestashop forum to find out what’s happening with the Paypal and Hipay modules

Alex 20 Apr 2015, 12:16

ok. And write us back please here the solution ;-)