• Closed by: Kate Support
  • Closed on: 20.04.15, 16:12
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #7370 - website return 404, and can't find the "theme configuration" menu

Hi
After the successful installtion by following the “Automatic theme installation” instruction, then I can’t open my website{pizala.com}, it return’s 404 error, but I can log into the admin page.

and I can’t find the “theme configuration” menu at the admin panel, so I can’t make any setting for my theme.
Pls help

tony

Comments

Kate Support 18 Apr 2015, 12:11

Hi, Please fill the fields of access to the BO and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will check the issue.
Regards

tonyallen 18 Apr 2015, 12:41

hi

I have filled them, pls check

Kate Support 18 Apr 2015, 13:14

Here what causes the trouble http://c2n.me/3gjPM1f
I have now disabled Friendly URL and the FO works fine.
You can turn on Friendly url option back after you enable URL rewriting (mod_rewrite) on your server

Regards

tonyallen 18 Apr 2015, 14:43

hi

the problem is the rewrite rules are working before, now I have changed a theme, then it not work, so i think there is something wrong with your theme files?

and the question 2: I can’t find the “theme configuration” menu at the admin panel, pls check

Kate Support 18 Apr 2015, 19:15

None of our customers had this problem with Venedor before so I don’t think it’s theme issue. Please check your server settings.

Theme Settings http://c2n.me/3gkHj0W

Regards