Promokit Support Promokit Support Alysum: Recently opened tasks 2018-04-26T15:05:43Z FS#12132: 5 quick questions about Asylum theme modules 2018-04-26T15:05:43Z 2018-04-26T15:05:43Z

Hi, we’re setting up Asylum (Complex) theme in our Prestashop, and everything is working great, we just have 4 quick questions regarding some modules:

1. Simple blog module: It seems to be something wrong with the URL. When clicking at the “Blog” link in the menu, it’s OK (, but when you click at it from another page, it’s linking to” and shows a 404 error message. We tried to modify the “Blog main URL” in the module settings, but then it duplicates the “/content” with the same result.
We don’t know if this is possible to modify this from the module settings or if we’ll have to do it through a redirection.

2. Revolution slider module: We have created 3 different slides, one for each language, and we created 3 different custom hooks, in order to show each one in the home depending on the browsing language. We don’t know where in the theme or module settings
do we have to set the hooks up with the language variable conditions.

3. Cookies message: In the Theme Settings, there is only the possibility to add a simple “Cookie description link” to link to the “More info” page after clicking on the cookies bar. Is there any way to have 3 different pages depending on the language?

4. Pure chat module: We enabled this module, but it doesn’t seem to allow any style customization or translations. We don’t know if there’s any way to do it, or if we have to look for another chat module.

5. Related products: We couldn’t find any module in the theme to show related products after selecting one in the shop. Only wanted to know if there’s any option available for this.

Thanks in advance!

Helefante Comunicació
FS#12131: Shipping problem 2018-04-26T11:52:27Z 2018-04-26T10:54:58Z

Hi Marek,

I have a problem on my shipping page. When customers want to order, they have to choose between several ways of delivery that i choose via Boxtal module. If they choose Mondial Relay delivery, a map and a list of “relay points” must appear.
But it doesn’t and a error message appears it you click on “Continue” (see file). When you refresh the page, the list appears and you can choose your relay point. I don’t want my customers refresh their shipping page everytime.

I asked help to the Boxtal support and this is his answer :

Le problème réside dans un style “display: none” ajouté par votre thème sur la balise (The problem lies in a style “display: none” added by your theme on the tag):
<div class=”col-md-12 carrier-extra-content” style=”display: none;”>

Ici (here): /www/themes/alysum/templates/checkout/_partials/steps/shipping.tpl
<div class=”col-md-12 carrier-extra-content”{if $delivery_option != $carrier_id} style=”display:none;”{/if}>
et peut-être encore ailleurs, puisque quand je retire la condition, elle est à nouveau ajoutée en front. (and maybe even somewhere else, since when I remove the condition, it is added again in front.)

Je ne connais pas la raison de cet ajout, mais il est limitant dans l’affichage des points relais sur la page. (I do not know the reason for this addition, but it is limiting in the display of relay points on the page.)

Can you fix it please?

Anissa Djebbari
FS#12130: 3 questions regarding the menu. 2018-04-25T16:48:50Z 2018-04-25T16:48:50Z


As you can see, we have few issues with the menu :
1) the text overlap the menu area even if it’s 100% wide.
2) The top menu text is the “deguisements homme” whereas it’s define as “Homme” in the back office.
3) Third level of the menu is not reachable, see the sub menu of “Chaussure Garçon”, it’s not reachable.

How can we fix this ?

FS#12129: Showing extra ,00 in other languages?! 2018-04-25T13:49:26Z 2018-04-25T13:49:26Z


Why do we see ,00 when switching to another language for each product price?

Deniss Jermakov
FS#12128: Contact Form error 2018-04-24T21:44:23Z 2018-04-24T21:44:23Z

hello, when I try to send an email from the contact page this error appears. (Screen)

Giulia Ghinami
FS#12127: Topbar message translation 2018-04-25T15:44:02Z 2018-04-24T19:36:34Z


How can I translate the top bar short message?


Jakub Rawek
FS#12126: Editing top bar 2018-04-25T22:05:02Z 2018-04-24T14:10:58Z

Hi Marek,

I’m editing tpl file for top bar. It’s : ps_customersignin.tpl

I have a little issue, i can’t add picture or icone in it.

Please see attached file.

How can i do?

Thank you

FS#12125: Categories in contact 2018-04-24T11:11:11Z 2018-04-24T11:11:11Z

Good afternoon

When updating the theme, the search by categories has appeared in the column on the left, the search by categories.

We have verified that in your original template, in this same column on the left, in the contact page, you have best sellers, on sale, blog categories ... How can we configure that column in the contact page to leave it as in your template.

We have tried it through the hooks and we have not succeeded.

On the other hand, you can configure the order reference selector in contact?


Ramón Molina López
FS#12124: Product details not showing on product page 2018-04-24T10:11:13Z 2018-04-24T10:11:13Z

Dear Marek,

Since the last update on the theme, the product details are not showing up anymore on the product page. Ex:

When clicking on product details, the features table is not displayed anymore...

Thanks a lot in advance for your help,

Best regards,


FS#12121: problems file manager 2018-04-23T20:56:34Z 2018-04-23T20:56:34Z

Hello good afternoon.
I want to ask for help.
I have problems with the images that are hosted in file manager. Since the images that I upload to the page and stay in file manager, after a while, they are no longer visible. And I really do not know what to do to solve it.
Can you help me please?
Thank you so much.

Jorge Urrutia