Promokit Support Promokit Support Alysum: Recently opened tasks https://support.promokit.eu/ 2018-09-21T17:20:47Z FS#12953: Product image doesnt change when clicking on the thumbnails 2018-09-21T17:20:47Z 2018-09-21T17:20:47Z

Hi,

When you are in a product page and click in a thumbnail to view in large, it doesn’t change. it only shows the first image.

Thanks

Guillermo Martínez https://support.promokit.eu/:12953
FS#12952: problem with cart page! 2018-09-21T14:38:44Z 2018-09-21T14:38:44Z

Hello again,
I have a big problem! Sometimes people that change the quantity in the cart page can buy products in quantity not available!
Some orders are arrived with this problem i did same test and its true. Can be happen. Can you help me?
Please help me!!!!
thanks
Cristina

Cristina Taddei https://support.promokit.eu/:12952
FS#12951: Lookbook, Newsletter and Instagram Feed 2018-09-21T08:45:14Z 2018-09-21T08:45:14Z

Hi,
I have 3 questions:

LOOKBOOK:
Is there a way to use product categories instead of products?

NEWSLETTER:
What do I have to do to set Newsletter module correctly?
I flag both “send email” in the back-office and emails are working properly, but when I try to put the module in the homepage layout builder and to subscribe myself it doesn’t work (doesn’t send emails or show me in the list on the back-office).

INSTAGRAM FEED:
I set up my account on Instagram Developer and after following your tutorial I put the module in the homepage layout builder, but I can’t see it. Can the problem be that I have a Instagram Business account? In that case, what I have to do to set it properly?

Tell me how to send login informations

Thanks in advance,
Alessandro.

Alessandro Cassani https://support.promokit.eu/:12951
FS#12950: update questions 2018-09-21T08:28:41Z 2018-09-21T08:28:41Z

Hello Marek
i have some question. Please help me!

I’d like to tray the update of theme but in this version i fixed some problems and i don’t want lose my work.
How can do? One of the problem are fix by you in a ticket (about color varietion selected border)... but now the ticket is disapperd and i don’t know wich files you had edit.
How can i find the files you changed?

have I to update also the prestashop before? because if i update the theme to the last version but i leave the Ps 1.7.4 the theme is gooing to work?

there is a page whit the specific of every update?
Let me know please.
thanks

crsitina

Cristina Taddei https://support.promokit.eu/:12950
FS#12949: Product 2018-09-20T19:39:54Z 2018-09-20T19:39:54Z

Hello,
It’s me again. I would like to show the full title of the products. They are actually shorten by 3 dots... as shown in the screenshot.

Thank you,

Mohamed Rzal https://support.promokit.eu/:12949
FS#12948: Critical : Page Builder of my 2018-09-20T19:10:42Z 2018-09-20T19:10:42Z

Hello,

i had an issue with the homepage, all the content went away... I only could put back the slider...

Could you help me find why it happened or just put back the default theme content?

Thank you very much for your help,
Mo

Mohamed Rzal https://support.promokit.eu/:12948
FS#12947: product page and modules page in backoffice redirect to 404 page 2018-09-20T14:51:33Z 2018-09-20T14:51:33Z

when i want to access my products or modules, it redirect me to 404 page error,could you help me in this issue

Mar López Maqueda https://support.promokit.eu/:12947
FS#12946: Problem with "Product List" widget 2018-09-20T14:11:20Z 2018-09-20T14:11:20Z

Hello, congratulations for the theme. I’m having problems with the “Product List” widget in “Page Builder”. I watched the “Theme Page Builder – Products” video and I followed the instructions step by step.

On the platform there are currently many sample products and yet the module “product List” does not show any product on the homepage and even no title and description (as it is shown in the video).

Instead, the “Product Tabs” and “pk_isotope” widgets work correctly.

How can I solve this problem? Thank you so much in advance.

Clemente Teodonno https://support.promokit.eu/:12946
FS#12945: Problem with header builder 2018-09-20T11:20:04Z 2018-09-20T11:20:04Z

1. When i try change Alysum Settings / Header for Header Builder i see HTTP ERROR 500 can you explain why?
2. Second do there is option to create header which is sticky?

Mariusz https://support.promokit.eu/:12945
FS#12944: menu 2018-09-20T13:38:23Z 2018-09-20T09:42:39Z

Hi marek,

i have a question, Is it possible that menu doesnt disappear when the user scroll?

giuseppe rizzo https://support.promokit.eu/:12944