Promokit Support Promokit Support Alysum: Recently edited tasks 2018-11-13T22:40:51Z FS#13239: Product list on Alysum Home page 2018-11-13T22:40:51Z 2018-11-13T22:40:51Z


I’m trying to configure some pictures on my default page but it’s impossible (attached product list image). How you can see there isn’t any blank space between pictures, and looks very bad. How I can fix it? The idea is to look like the attached file isotope.

Also I would like to know why the background of my pictures it’s not white, when I see it on the photoshop it’s completely white. How can I change the background?

And is it possible to change the size of the photos, I know that exist the image settings (table of default size depending on different things). So my question is, if I want for example to change only the size of the pictures viewed only on the “product list " file attached how I can do? It’s enough for me to select one of the size created on the table, I don’t need to create more.


Mercedes Retamozo Montoya
FS#13237: How to translate and change background color 2018-11-13T22:32:44Z 2018-11-13T19:40:26Z


I have a multi-language page (spanish and english) and I would like to change the background color and translate the following texts?

I attach the images.


Crisan de los Santos
FS#13234: Update service is temporary unavailable! Please try later. 2018-11-13T21:50:48Z 2018-11-13T17:51:38Z

I try update theme Alysum, but I recive a menssage : Update service is temporary unavailable! Please try later.

Angel Molina B
FS#13238: How to remove some social links 2018-11-13T19:53:40Z 2018-11-13T19:53:40Z


I don’t need all social links in the bottom of the home page. Is it possible to remove some of them?



Crisan de los Santos
FS#13236: Translate the following texts (multi-language page) 2018-11-13T19:38:04Z 2018-11-13T19:38:04Z


I have a multi-language page (spanish & english) and there are some texts which I cannot find it under the translations module of prestashop.

Could you tell me how to translate them please?

I attach the images.

Crisan de los Santos
FS#13235: Update service is temporary unavailable! Please try later. 2018-11-13T17:52:47Z 2018-11-13T17:52:47Z

I try update theme Alysum, but I recive a menssage : Update service is temporary unavailable! Please try later.

Angel Molina B
FS#13226: A series of problems, or issues, regarding customization. 2018-11-13T16:33:52Z 2018-11-12T23:27:16Z

Hi. First of all, thanks and congrats for the great template.

Ill do my best to explain myself in english.

  1. I have been triying to emulate the same layout you have here:

You know, each time I access from my phone, both, yours and mine, the results are different. There must be easy way.
I have touched every single thing, and every single thing and options in the theme. I just cant. I have reinstalled prestashop. Started from scracht (a couple of times) and I am really frustated. Im not big fan of requesting help... but I just cant handle it anymore, sorry.

And also I have encountered the following issues:

  1. Header and header builder. About the header builder. Its impossible for me to emulate the same headers you show in the demo. I cant reproduce them. The header builder exports a .txt file. But, how do you import something? I mean, where are they stored? Because in the readme you show files to import, but for the header builder?. So, It seems easy to import a layout.
  1. Search bar Its pain. I cant disable in Alysum options. Only color. It hovers over the menu.

I have made this private, and priority medium because I have read all the docs, and most support tickets.
Sorry for the inconvenience.
Keep up the good work by the way!

Adrián Sb
FS#13233: Issues with blog widget in home section 2018-11-13T15:35:07Z 2018-11-13T15:35:07Z

Hi again,

We are having problems configuring the blog widget from the home page. We set the blog in carousel mode but the blog posts appear one behind the other (see screenshots).

We saved the layout, clear the caché and deleted the browser cached data as well, but still same issue.

Can you please help us?


Asier Iturralde
FS#13232: pk_testimonials issues 2018-11-13T15:22:27Z 2018-11-13T15:22:27Z

Good afternoon,

we suffering from some issues with pk_testimonials module. Mainly, the module asks to be registered in order to send an opinion, but once registered, asks for my name and an e-mail address as required. Is it possible that this information is taken from my profile? Why do we register first in order to make an comment?

A second question regarding pk_testimonials. Seems like the comment is limited to 240 characters. Why so small? Is it possible to make it bigger?

kind regards,

Asier Iturralde
FS#13231: How to solve this problem? 2018-11-13T14:48:14Z 2018-11-13T14:48:14Z

If the predetermined product has 0 in quantity, it does not allow to buy any of the combinations (even if these do have available)