Promokit Support https://support.promokit.eu/ Promokit Support Alysum: Recently edited tasks 2018-11-13T22:40:51Z FS#13239: Product list on Alysum Home page https://support.promokit.eu/index.php?do=details&task_id=13239 2018-11-13T22:40:51Z Mercedes Retamozo Montoya Hello, I’m trying to configure some pictures on my default page but it’s impossible (attached product list image). How you can see there isn’t any blank space between pictures, and looks very bad. How I can fix it? The idea is to look like the attached file isotope. Also I would like to know why the background of my pictures it’s not white, when I see it on the photoshop it’s completely white. How can I change the background? And is it possible to change the size of the photos, I know that exist the image settings (table of default size depending on different things). So my question is, if I want for example to change only the size of the pictures viewed only on the “product list " file attached how I can do? It’s enough for me to select one of the size created on the table, I don’t need to create more. Thanks Hello,

I’m trying to configure some pictures on my default page but it’s impossible (attached product list image). How you can see there isn’t any blank space between pictures, and looks very bad. How I can fix it? The idea is to look like the attached file isotope.

Also I would like to know why the background of my pictures it’s not white, when I see it on the photoshop it’s completely white. How can I change the background?

And is it possible to change the size of the photos, I know that exist the image settings (table of default size depending on different things). So my question is, if I want for example to change only the size of the pictures viewed only on the “product list " file attached how I can do? It’s enough for me to select one of the size created on the table, I don’t need to create more.

Thanks

]]>
FS#13237: How to translate and change background color https://support.promokit.eu/index.php?do=details&task_id=13237 2018-11-13T22:32:44Z Crisan de los Santos Hi, I have a multi-language page (spanish and english) and I would like to change the background color and translate the following texts? I attach the images. Thanks! Hi,

I have a multi-language page (spanish and english) and I would like to change the background color and translate the following texts?

I attach the images.

Thanks!

]]>
FS#13234: Update service is temporary unavailable! Please try later. https://support.promokit.eu/index.php?do=details&task_id=13234 2018-11-13T21:50:48Z Angel Molina B I try update theme Alysum, but I recive a menssage : Update service is temporary unavailable! Please try later. I try update theme Alysum, but I recive a menssage : Update service is temporary unavailable! Please try later.

]]>
FS#13238: How to remove some social links https://support.promokit.eu/index.php?do=details&task_id=13238 2018-11-13T19:53:40Z Crisan de los Santos Hi, I don’t need all social links in the bottom of the home page. Is it possible to remove some of them? Thanks! Crisan Hi,

I don’t need all social links in the bottom of the home page. Is it possible to remove some of them?

Thanks!

Crisan

]]>
FS#13236: Translate the following texts (multi-language page) https://support.promokit.eu/index.php?do=details&task_id=13236 2018-11-13T19:38:04Z Crisan de los Santos Hi, I have a multi-language page (spanish & english) and there are some texts which I cannot find it under the translations module of prestashop. Could you tell me how to translate them please? I attach the images. Hi,

I have a multi-language page (spanish & english) and there are some texts which I cannot find it under the translations module of prestashop.

Could you tell me how to translate them please?

I attach the images.

]]>
FS#13235: Update service is temporary unavailable! Please try later. https://support.promokit.eu/index.php?do=details&task_id=13235 2018-11-13T17:52:47Z Angel Molina B I try update theme Alysum, but I recive a menssage : Update service is temporary unavailable! Please try later. I try update theme Alysum, but I recive a menssage : Update service is temporary unavailable! Please try later.

]]>
FS#13226: A series of problems, or issues, regarding customization. https://support.promokit.eu/index.php?do=details&task_id=13226 2018-11-13T16:33:52Z Adrián Sb Hi. First of all, thanks and congrats for the great template. Ill do my best to explain myself in english. I have been triying to emulate the same layout you have here: https://alysum5.promokit.eu/en/module/pk_amp/home You know, each time I access from my phone, both, yours and mine, the results are different. There must be easy way.I have touched every single thing, and every single thing and options in the theme. I just cant. I have reinstalled prestashop. Started from scracht (a couple of times) and I am really frustated. Im not big fan of requesting help... but I just cant handle it anymore, sorry. And also I have encountered the following issues: Header and header builder. About the header builder. Its impossible for me to emulate the same headers you show in the demo. I cant reproduce them. The header builder exports a .txt file. But, how do you import something? I mean, where are they stored? Because in the readme you show files to import, but for the header builder?. So, It seems easy to import a layout. Search bar Its pain. I cant disable in Alysum options. Only color. It hovers over the menu. I have made this private, and priority medium because I have read all the docs, and most support tickets.Sorry for the inconvenience.Keep up the good work by the way! Hi. First of all, thanks and congrats for the great template.

Ill do my best to explain myself in english.

  1. I have been triying to emulate the same layout you have here: https://alysum5.promokit.eu/en/module/pk_amp/home

You know, each time I access from my phone, both, yours and mine, the results are different. There must be easy way.
I have touched every single thing, and every single thing and options in the theme. I just cant. I have reinstalled prestashop. Started from scracht (a couple of times) and I am really frustated. Im not big fan of requesting help... but I just cant handle it anymore, sorry.

And also I have encountered the following issues:

  1. Header and header builder. About the header builder. Its impossible for me to emulate the same headers you show in the demo. I cant reproduce them. The header builder exports a .txt file. But, how do you import something? I mean, where are they stored? Because in the readme you show files to import, but for the header builder?. So, It seems easy to import a layout.
  1. Search bar Its pain. I cant disable in Alysum options. Only color. It hovers over the menu.

I have made this private, and priority medium because I have read all the docs, and most support tickets.
Sorry for the inconvenience.
Keep up the good work by the way!

]]>
FS#13233: Issues with blog widget in home section https://support.promokit.eu/index.php?do=details&task_id=13233 2018-11-13T15:35:07Z Asier Iturralde Hi again, We are having problems configuring the blog widget from the home page. We set the blog in carousel mode but the blog posts appear one behind the other (see screenshots). We saved the layout, clear the caché and deleted the browser cached data as well, but still same issue. Can you please help us? Best, Ibon Hi again,

We are having problems configuring the blog widget from the home page. We set the blog in carousel mode but the blog posts appear one behind the other (see screenshots).

We saved the layout, clear the caché and deleted the browser cached data as well, but still same issue.

Can you please help us?

Best,

Ibon
]]>
FS#13232: pk_testimonials issues https://support.promokit.eu/index.php?do=details&task_id=13232 2018-11-13T15:22:27Z Asier Iturralde Good afternoon, we suffering from some issues with pk_testimonials module. Mainly, the module asks to be registered in order to send an opinion, but once registered, asks for my name and an e-mail address as required. Is it possible that this information is taken from my profile? Why do we register first in order to make an comment? A second question regarding pk_testimonials. Seems like the comment is limited to 240 characters. Why so small? Is it possible to make it bigger? kind regards, Ibon Good afternoon,

we suffering from some issues with pk_testimonials module. Mainly, the module asks to be registered in order to send an opinion, but once registered, asks for my name and an e-mail address as required. Is it possible that this information is taken from my profile? Why do we register first in order to make an comment?

A second question regarding pk_testimonials. Seems like the comment is limited to 240 characters. Why so small? Is it possible to make it bigger?

kind regards,

Ibon
]]>
FS#13231: How to solve this problem? https://support.promokit.eu/index.php?do=details&task_id=13231 2018-11-13T14:48:14Z ANTONIO ALTUR BOSCH If the predetermined product has 0 in quantity, it does not allow to buy any of the combinations (even if these do have available) If the predetermined product has 0 in quantity, it does not allow to buy any of the combinations (even if these do have available)

]]>