• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Alex
  • Private: No
  • Open Date: 02.11.16, 11:17
  • Opened by: Javier
  • Closed by: Marek
  • Closed on: 01.02.17, 11:08
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10025 - Venedor problems with responsive and grid view

Good morning,
We bought your Prestashop theme called “Venedor”.

We’ve encountered the following problems:
1) The theme doesn’t show the products well in the grid view (unnamed (1).jpg)

2) On the other hand, the theme doesn’t work properly in responsive mode (unnamed (2).png)

We need your helping support .
Thank you.

Comments

Alex 02 Nov 2016, 17:16

Hi. Give me please the link to the shop

Javier 02 Nov 2016, 17:20
Alex 02 Nov 2016, 17:44

Did you made some changes in the code? Because I see some changes http://screencast.com/t/otMgj4sdH

Javier 03 Nov 2016, 12:52

Yes we made changes expecting to not need support but we can’t make the theme work properly.

Alex 03 Nov 2016, 18:09

I will try to fix it for you. It will cost about 10-20 euro. If it’s ok give me access to the BO and FTP https://support.promokit.eu/index.php?do=myprofile and I will try to do that.

Javier 04 Nov 2016, 10:09

I don’t understand well.
We bought Venedor theme trusting your information and previews of the theme that promises to be responsive and to have grid view of the products.
In addition we have 6 months of theme support so, we understand that this extra service is included.

And now, you need more money for do the things that your theme doesn’t do?

Please give us and explanation that we could understand.

Alex 04 Nov 2016, 14:56

If you have some theme issues/questions/bugs, even small modification or PS questions we will help for free.
But you made theme modification and after that you have bugs. It’s 100% bug because of theme modification. And now you want free support :D

Javier 07 Nov 2016, 13:32

Well, I understand now.

Please give an email address to configure a BO access for you.

Alex 07 Nov 2016, 21:31

You can fill it in your profile https://support.promokit.eu/index.php?do=myprofile

Javier 10 Nov 2016, 11:06

I filled this info that you need.
You can help us now.

Alex 12 Nov 2016, 02:36

Hi. Sorry for waiting but I had a lot of work.
I’ve found the reason of the bug. That was JS error. Now it seems ok. Please check :)

Javier 15 Nov 2016, 16:31

Ok! Thank you very much.