- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Alex
- Private: No
- Open Date: 02.01.17, 14:13
- Opened by: Francisco
- Closed by: Marek
- Closed on: 11.03.17, 12:32
- Reason: Closed
- Comment: Glad to help!
Ticket #10121 - Popup Message
Firstly, when I insert a new picture I can´t see the new picture. I can only see the new picture if you delete the cache from browser. It isn´t a option because customer don´t usually delete the cache. Could you find a solution?
Secondly, I can´t insert a new width or a new height. I insert the new values but the size don´t change.
Thanks
Comments
Hi.
1) Do you see such issue only with this module?
2) Fixed.
added this code to your CUstomCSS
1) No, with pk_newsletter too. It´s very important because my customers never delete the cache so they always see the same picture.
2) Thanks a lot :)
only 2 modules? are you sure?
I don´t know. Today I have the problem with this two modules because I usually change the pictures
I don’t know it comes to our modules bug or some specific hosting or site configuration. We didn’t get such issues from our other customers so I think it’s some cache fault, something like “htaccess cache expire” or some other settings in the hosting panel. I will try to check and write you back.
I called with my hosting. My hosting isn´t the problem. In fact, I have another e-commerce in the same hosting and I don´t have it problem.
It´s very urgent find a solution.
Hi Francisco.
Try now, it should be ok
It isn´t ok. I attach screenshots from my smartphone. Two screenshoots is with incognite mode and the other two is with normal mode.
I just fixed the issue with cache of Popup Message, like you wrote in the ticket, but you show me screenshots of products module.
Please describe the issue you have now
With pk_newsletter when I update to a new picture I can’t see the new picture. I can only see the new picture if I delete the cache from browser or enter in incognito mode. See pictures atached before
The same happens with other changes. For example, background-color from sales-box. Before the background-color was red, but now it’s pink. I only see the changes if I delete the cache from browser or enter in incognito mode. See pictures atached before.
Thanks
I have fixed the “issue” with images in pk_newsletter.
For the css, I can’t do anything, only one way is to clean the cache
Ok. Perfect. Thanks a lot. Could I know which was the problem? I want to learn.
I just add a suffix for module images what is dynamically changes and keeps image refreshed
It looks like
The size of picture in my laptop is well but the size of picture in my smartphone isn´t well. The picture should appear completly in the smartphones. Could you solution quickly? I have the module activate. Thanks
On the tablets does not look good either. It isn´t responsive
Hi Francisco.
Try following css fix:
On the tablets does not look good either. It isn´t responsive
NOT FIX
I tried to solve it with your css code but it doesn´t fix.
Wait a moment
Now it works fine for me. Please check it out
For me its wrong. Both my smartphone and my tablet
I suppose that’s a cache issue.
Here is a screenshot from my phone
https://www.dropbox.com/s/0viang6z6ko2d69/File%2031-01-2017%2C%2018%2050%2036.png?dl=0
I have just deleted the chache in my tablet. you look at the screenshot of my tablet.
Strange, because all looks fine on my devices. Try now, I have added a fix.
Same. Even with incógnite mode
ok, wait a moment
May I know the resolution of your tablet to test it out?
10.1’’ But, in vertical is the same. I attach vertical and horizontal screenshot
I mean how many pixels by width and height it has?
Pantalla 10,1” HD 1280×800 IPS
https://www.pccomponentes.com/bq-aquaris-m10-10-1---16gb-hd-blanca
I have found another way to fix. Now it should be ok
Now on my smartphone the size of picture isn´t well.
https://www.pccomponentes.com/lg-g3-16gb-titan-libre
Please check it our now
It isn´t well. It´s equal
Very hard to fix when I don’t see the issue. But now it should be much better
it´s all right now.
On the other hand, now I have just check that if I change the picture, my clients can´t see the new picture until they delete the cache. It´s the same problem that we had at first and you solved.
It should be fixed now
Yes, Thanks a lot
Hi Francisco.
I just find out your rating for Venedor theme. We always helped you before and always ready to help, but you gave us 2 starts. Could you please update the rating?
Of course. I didn´t feedback. I have just given 5 stars with a good comment.
Thank you!