• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 04.01.17, 18:10
  • Opened by: andrea
  • Closed by: Marek
  • Closed on: 08.02.17, 23:38
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #10131 - column in product page

I didnt know why, but the right columns disappear in my product page.
I also get this error: Uncaught Elements not found (in js console)

http://brunocenere.com/en/13-bags

Comments

Alex 05 Jan 2017, 22:03

Sorry for waiting.
Download the PS archive, copy the default theme folder prestashop_1.6.1.10.zip\prestashop\themes\default-bootstrap\ into your site/themes

And after that please check the issue with the default PS theme. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

andrea 16 Jan 2017, 15:03

Please don’t hate me, but this doesn’t works: http://brunocenere.com/it/13-borse-pelle

I can also use full-width, without any columns if it is easier

Alex 16 Jan 2017, 18:45

Hi. I don’t hate you :D It’s ok. Don’t worry. If you have some problem it’s my job to help. ;)

Did you recover the default PS theme folder as I asked you in previous message? Did you check the issue in the default theme?

andrea 17 Jan 2017, 12:55

Yes I have tried to change path to default-bootstrap, but didn’t works.
When I change the path all the site become messed up.

I have update my personal information with ftp user/pass
thanks

Alex 17 Jan 2017, 19:49

The reason is your settings in the Positions https://www.screencast.com/t/wajYeF2sMVcs