• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 02.02.17, 15:09
  • Opened by: Barbara
  • Closed by: Marek
  • Closed on: 28.02.17, 13:00
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #10204 - Extended Newsletter - always displays "Wrong email address"

Hi,
every time I try to register email address I can’t because of this error: “Wrong email address” even if it works with the default modules of newsletter.
Thanks

Comments

Marek 02 Feb 2017, 22:15

Hi Barbara!
The issue should be fixed now. please check it out

Barbara 03 Feb 2017, 08:34

Sorry but it is in the web site www.famiplus.it

Marek 03 Feb 2017, 10:15

Please give me access to your server where I need to fix the issue

Barbara 03 Feb 2017, 13:21

Ok now you can find it in my details, the website is www.famiplus.it

Marek 03 Feb 2017, 20:58

How can I access to that shop through FTP?
I have already make a fix on your server 46.28.3.94

Barbara 06 Feb 2017, 13:33

you can find it in my details for www.famiplus.it

Marek 06 Feb 2017, 22:06

I just did a fix on the server from your profile 46.28.3.94
I can describe you what exactly I did.

- Open the file 

/modules/pk_newsletter/views/templates/hook/pk_newsletter.tpl

- Find a line:

var regex = /^([a-zA-Z0-9_.+-])+\@(([a-zA-Z0-9-])+\.)+([a-zA-Z0-9]{ 2,4 })+$/;

- and replace it with

var regex = /^([a-zA-Z0-9_.+-])+\@(([a-zA-Z0-9-])+\.)+([a-zA-Z0-9]{ldelim}2,4{rdelim})+$/;
Barbara 07 Feb 2017, 09:13

Ok, now it works! Even if it still doesn’t displays a message like “Thank you for your subscription” when someone subscribe the newsletter, is it possible to fix also this?

Marek 07 Feb 2017, 11:13

Hi Barbara
I need to see the issue, please update password for your back office

Barbara 07 Feb 2017, 15:14

You can find the newsletter module in the bottom of the home page http://famiplus.it/ , i have upload the B0 details yet

Marek 07 Feb 2017, 15:44

Ok, I need access to your server via FTP to fix the issue

Barbara 07 Feb 2017, 15:56

sorry :) there are now! thanks

Marek 08 Feb 2017, 12:28

Hi Barbara.
After editing a file I don’t see changed in your shop. Maybe you are using some cache?

Barbara 08 Feb 2017, 13:35

No, I don’t use it , if you say me what can I do, maybe I can try

Marek 08 Feb 2017, 23:31

Are you sure the shop http://famiplus.it/ locating on the server (FTP Host (Server name)) from your profile?

Barbara 09 Feb 2017, 08:55

Yes, sure, i try again and that’s it.. user, host e psw

Marek 09 Feb 2017, 11:29

I have added “Hello” word to this place into the module’s code, just to know that my changes are applying http://awesomescreenshot.com/05268ntu1b But it’s not appearing, so it can be two different situations
1. You are using some cache
2. Your domain name http://famiplus.it/ locates on another server (or directory/folder), but not on 46.28.3.94