Support will be provided with delays until 3 June. We are sorry for the inconvenience.
We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 28.02.17, 20:42
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #10232 - no error message when add too many products in basket


when I am on a product page such as and I try to add more products than the available quantity nothing happens.
I think it’s a standard feature of PS to show an error message which say something like “sorry but we don’t have so many products available” but now nothing happens so people doesn’t know that it is just because of the quantity and they leave the website because they think it is not working.
Could you please help me to fix this issue?
Best Regards

This ticket does not depend on any other tickets.

Marek (marek) 13 Feb 2017, 17:45

Hi Matteo.
Now it should be ok. Please check it out.
And don’t forget to clean cache before

matteo cirio (matteocirio) 13 Feb 2017, 18:28

I have cleaned the cache and tried again but I still see the issue.
I have also tried to clean the prestashop cache in the “performance” section but nothing changed.
Do you see the problem on your end? you can check yourself on your side by adding more 100 products in the basket. We don’t have more than 100 items in stock of any products.
Please let me know

Marek (marek) 13 Feb 2017, 18:34

Strange, because all works fine on my localhost. O’ll try more and let you know

matteo cirio (matteocirio) 13 Feb 2017, 18:40

may be some files are cached somewhere in the cloud. Can you check if you too see the problem on the live version of the site?

Marek (marek) 14 Feb 2017, 11:47

That was my fault, I just forgot to update one file ajax-cart.js
Now it works

matteo cirio (matteocirio) 14 Feb 2017, 13:05

Thanks. I confirm now it works, but now I see a new issue: the “related pruducts” box became very small (see image attached). Is it possible that this solution has created some trouple at the related products box?

e.jpg (98.4 KiB)
Marek (marek) 14 Feb 2017, 15:59

Now it should be ok

matteo cirio (matteocirio) 28 Feb 2017, 18:05

thanks you can close the ticket