• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 02.03.17, 11:06
  • Opened by: Kévin Boucaud
  • Closed by: Marek
  • Closed on: 06.04.17, 09:40
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10273 - Getting in cart on mobile version

Hi,

We’ve been having a problem with the fact of going in the cart on mobile version. When we do touch the icon, the cart is on his way to show (sliding) but for that we’ve got to maintain it (for showing all cart products), but finally don’t show up. Instead of that we would like to go directly in the cart just by clicking once on the icon, is that clear enought ? is that possible to change it for us please ?

Thanks in advance.

Best regards

Comments

Marek 02 Mar 2017, 11:16

Hi Kevin
But you have there big button “checkout” to go to the cart, isn’t it?

Kévin Boucaud 02 Mar 2017, 11:21

Hi,

On the homepage there is only the icon on the top, which is much easier for customers, but the sliding part is not nice. (file joined)

Marek 02 Mar 2017, 11:23

Ok, so I can disable dropdown and leave just a link to cart page, right?

Kévin Boucaud 02 Mar 2017, 11:26

Yes please ! Is that possible to add a button too on mobile version like you said ?

Marek 02 Mar 2017, 11:30

Yes, it’s possible. Give me a time, I’ll do that today

Marek 02 Mar 2017, 22:10

Now it should be ok

Kévin Boucaud 02 Mar 2017, 23:24

The dropdown slide is still on, on the modbile view, so It don’t work.

Marek 02 Mar 2017, 23:25

Try to clean your browser’s cache

Kévin Boucaud 02 Mar 2017, 23:34

Once again, still the same…

Marek 02 Mar 2017, 23:39

Look at this video. This is how it works for me:
https://www.dropbox.com/s/8qvg2ghnx9clmqb/cart.mov?dl=0

Kévin Boucaud 02 Mar 2017, 23:41

Thanks but your vidéo doesn’t look to be on a phone, I’m only speaking for mobile display. Are we speaking about the same thing ?

Marek 02 Mar 2017, 23:49

Sorry, now I see. It should be ok now

Kévin Boucaud 02 Mar 2017, 23:51

No problem Thanks. So could you get it back for the tab and desktop view please ? Dropdown on for them, and off for mobile.

Marek 03 Mar 2017, 00:23

I already did that

Kévin Boucaud 03 Mar 2017, 19:21

Hi,
How things are going ?

Marek 04 Mar 2017, 11:12

What do you mean? the issue is not solved yet?

Kévin Boucaud 04 Mar 2017, 12:41

Indeed it’s not, because the purpose was to disable the dropdown cart on mobile. But it’s still on.

Marek 04 Mar 2017, 13:09

Yes, now I see. Now the link is working on mobile devices

Kévin Boucaud 04 Mar 2017, 14:30

It doesn’t seem to be like you say according to us… When you go through our site on a mobile phone, you can’t access the cart just by click one time one the button. The customer has to wait the cart to dropdown (and see by that way the content).
Could you please send us a vidéo in which it works the way you say please ? ‘Cause it doesn’t for us, even after having clear out the cache.

Thanks in advance.

Marek 05 Mar 2017, 11:12

Here is my video: https://www.dropbox.com/s/filj797dkagdmyw/File%2005-03-2017%2C%2011%2008%2057.mp4?dl=0 Tested on two phones (Android and iPhone)