Promokit Helpdesk Venedor

Hi Marek,

We have now 3 environments, so I’ll need to know exactly what you do to reproduce it on the two others environment.
I’ll create you an access to our back office, is it ok if I use support@promokit.eu as login for you? Or do you prefer another address?

Hi,

I’ll try this.

Thanks.

Hi,

The issue with price sort is the same with default theme.

Hi,

I can’t find where to change this… But I just notice that the issue is only when we sort from the cheapest to the most expensive… And from the most expensive to the cheapest it’s working..

For my first question, it depends on price :)

Ok, if it’s not more than 20 it’s ok :)

Thanks for your help,

Hi,

I have two new issues :D

1) The countdown is broken again on Safari (it’s ok on Chrome)… 2) In vertical menu, when I add a custom link and try to translate it, it’s not working. You can see on this page that it’s ok in french https://www.noova.co/fr/promotions but not in english https://www.noova.co/en/promotions . When I translate it I have the validation message, but when I check if it’s ok, the fields are empty in english…

Hi Alex,

Thanks, if you can do that modification, I’ll create you an account on our new back office, but I would need you to tell me exactly what you do on which file, because you would do this on a test environment, and I would re-do this on production environment ;)

Hi,

Can you remind me your paypal account please?

Hi,

Payment is done, with “Sticky product tabs section” as comment. I sent you a mail (good@promokit.eu) with all ftp and admin accesses because I couldn’t change everything in my account.

Thanks.

It’s perfect ! Thanks.

We have an issue .. Tell me if you want me to open a new ticket for it or if it’s ok here.

We have a new one page checkout module (super checkout by Knowband). We have an issue with it, the page is very long to load, the module developers had already optimise the code of the module, but the page still take 10s to display as you can see https://www.noova.co/fr/module/supercheckout/supercheckout (It’s slow only where there is a product in cart). They tell us it comes from the theme.

Here is their message: Our module us really fast, its your theme which causes the issue. We have also seen the home page speed of your store. It is around 20 sec. If you will test our module page speed and will see what are the things that take time then you will see that all the widgets and the images on your store takes the time not our module code and requests. This is the reason that other customers have never reported this issue regarding the module. You have already seen our modules demo and that really fast you have already agreed to that. We are sharing you the image for the speed of your home page. We kindly request you to please have a look at it. http://nimb.ws/VaLzZP (IMAGE URL)

Could you do anything about that?

Thanks,

Edit: I opened a new ticket, because it’s very urgent.

Hi,

I think you didn’t had seen this comment:

I have two new issues :D
1) The countdown is broken again on Safari (it’s ok on Chrome)… 2) In vertical menu, when I add a custom link and try to translate it, it’s not working. You can see on this page that it’s ok in french https://www.noova.co/fr/promotions but not in english https://www.noova.co/en/promotions . When I translate it I have the validation message, but when I check if it’s ok, the fields are empty in english…

Why the countdown is it breaking all the time while you had fix it several times? Is there some automatic update which erase your fix?

https://www.noova.co/fr/promotions (first product at the 6th line)

https://www.noova.co/fr/shop/263-prynt-case.html

https://www.noova.co/fr/8-high-tech?p=4 (first product at the 5th line)

Hi Marek,

Thanks, the countdown is working on Safari now. Do you know why is it breaking again all the time?

Can you do anything about this : “2) In vertical menu, when I add a custom link and try to translate it, it’s not working. You can see on this page that it’s ok in french https://www.noova.co/fr/promotions but not in english https://www.noova.co/en/promotions .
When I translate it I have the validation message, but when I check if it’s ok, the fields are empty in english…”

Hi,

Do you want me to open a new ticket for this issue or is it ok here ? I would like to do the same thing for new products as until now we have a category for this but it’ll be easier with the automatic page, but I’m waiting to fix the issue with translation to do it…

Thanks for your help,

Yes it’s prod :)

Thanks it works :)