• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 18.04.17, 15:30
  • Opened by: Tom Melon
  • Closed by: Marek
  • Closed on: 05.08.17, 18:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10371 - Isotop Filter doesn't show products from Admin Panel

Hello,

My filter admin panel shows weird thing: http://prntscr.com/exufbe and doesn’t work. You can’t select/choose/add/modify any category to the list.

I’ve already researched and found out that files should have 644 and folders 755 permissions in MODULES section. Currently all modules/files are set 755/644 and everything else works fine except this filter.

Please advise what can be the reason?

Regards,
Tom

Comments

Marek 18 Apr 2017, 21:08

Hi Tom.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and BO

Tom Melon 27 Apr 2017, 12:04

Hello,

I’ve provided all the information. Can you check please?

Thank you

Marek 28 Apr 2017, 10:59

The issue is coming from your hosting provider.
The request of products should generate similar result like our server: http://venedor.promokit.eu/modules/pk_isotopesort/ajax.php?cID=21

But your server returns 404 page http://www.gomobile.am/modules/pk_isotopesort/ajax.php?cID=21

Please write to your hosting provider support about that

Tom Melon 28 Apr 2017, 11:22

I am the owner of my server. Can you advise me exactly which confuguration (php, mods, security, apache) is wrong so that I can fix that?

Regards,
Aftyom

Marek 28 Apr 2017, 12:20

Unfortunately I don’t know exactly.
I just have such issue several times, and always it was solved by hosting support