• Status: Assigned   Reopened

FS#10391 - Several things

Hi,

1- We have an issue with the submenu, as you can see on this video https://www.screencast.com/t/zwcchJEMK it appears and disappears and reappears.

2- On a few products (as this one https://integration.noova.co/fr/shop/48-dodow-livlab.html ) when we add it in cart, we can see “also purchase products” while the cross selling module is disabled, you can also see it on this screenshot https://image.noelshack.com/fichiers/2017/17/1493374331-capture-d-ecran-2017-04-28-a-12-12-00.png. So we tried to enable it, but it still doesn’t appear on other products, and there is still one product in the list. Do you know why ?

3- We have an issue with blocklayered module. We would like to use it for a price filter, but the issue is that when we use the filter, some products disappear while their price is included in the price range. You can test it here https://integration.noova.co/fr/3-shop the product “Subpac” disappears for instance. Some products also disappear when we want to display all products (without filter the price) in one page when this module is enabled.

4- For more compatibilities with our cache module, we would like to replace favorites by wishlist... I found how to do for the most things, but I would like to replace it also in the header, where Alex made the modifications for us. I would like to keep it as it is, juste replace favorites products by products in the wishlist. Is it possible ?

I send you by mail all the information for FTP and back office.

Thanks for your help.

This ticket does not depend on any other tickets.

Marek (marek)
Wednesday, 03 May 2017, 11:21 GMT+2
Support Team

Hi Piere.
Sorry for the delay.
1. There is no such issue with our demo http://venedor.promokit.eu/en/ 2. to hide crosselling use following css:

#layer_cart .crossseling-content {display:none}

3. How to see your shop? I see only this now: http://media.promokit.eu/screenshots/screencloud/screenshot20170503_112021.jpg 4. I'll ask Alex, if he can help you with this customization

Pierre GUERIN (vuckovic31)
Wednesday, 03 May 2017, 12:46 GMT+2

Hi,

1- There is the same issue with your dark cyan demo (the one we use) http://venedor.promokit.eu/darkcyan/fr/ but we found a fix applying this in Custom CSS

.flexmenu > ul > li div.submenu{margin-top: -1px}

2- Ok thanks, but do you know why even when we enable the module it doesn't appear on other products ?

3- It should be ok now, can you retry?

4- Thanks :)

Marek (marek)
Wednesday, 03 May 2017, 22:57 GMT+2
Support Team

1. Thank you for the solution
2. Could you please enable accessories and provide a link to page with the issue?
3. I don't see blocklayered module to test

Pierre GUERIN (vuckovic31)
Thursday, 04 May 2017, 11:05 GMT+2

2- The module is enable now.

3- There is only the price filter as you can see on this screenshot https://image.noelshack.com/fichiers/2017/18/1493887264-capture-d-ecran-2017-05-04-a-10-38-48.png . But the issue is not the blocklayered itself, but when it's enabled, when we use the filter, some products disappear while their price is included in the price range. The product “Subpac” disappears for instance. https://integration.noova.co/fr/3-shop

Some products also disappear when we want to display all products (without filter the price) in one page when this module is enabled.

Marek (marek)
Thursday, 04 May 2017, 12:47 GMT+2
Support Team

2. Could you please give me a link to product with accessories to see the issue?
3. It's hard to figure out the reason of the bug, but I'll try

Pierre GUERIN (vuckovic31)
Thursday, 04 May 2017, 14:55 GMT+2

2- Why do we need accessories enabled ? I talk about the block in the cart layer like there: https://image.noelshack.com/fichiers/2017/17/1493374331-capture-d-ecran-2017-04-28-a-12-12-00.png

3- Thanks. As you can see on our live store here https://www.noova.co/fr/3-shop when the blocklayered module is disabled there isn't this bug, even when we display all products in one page.

Marek (marek)
Thursday, 04 May 2017, 15:36 GMT+2
Support Team

2. But I gave solution to hide it

Pierre GUERIN (vuckovic31)
Thursday, 04 May 2017, 15:37 GMT+2

2. Yes but I would want to know why it isn't on all products ?

Marek (marek)
Thursday, 04 May 2017, 15:37 GMT+2
Support Team

Maybe because some product just don't have accessories?

Pierre GUERIN (vuckovic31)
Tuesday, 09 May 2017, 12:54 GMT+2

But Dodow doesn't have accessories either..

Pierre GUERIN (vuckovic31)
Thursday, 11 May 2017, 18:23 GMT+2

Hi,

Any new about 3) and 4) ?

Marek (marek)
Friday, 12 May 2017, 11:36 GMT+2
Support Team

3. The best way to fix it is switch to default prestashop theme and check the issue there, just to know where to find a solution.
4. Yes, all is possible but require some customization. Unfortunately Alex is unavailable now, and I'm really busy with updating Alysum to prestashop 1.7

Pierre GUERIN (vuckovic31)
Friday, 12 May 2017, 11:49 GMT+2

3. Integration is our development environment, not our live store, so you can switch if it can help find a solution.

4. Ok, when do you think Alex will be available to do this or explain me how to do this ?

Marek (marek)
Friday, 12 May 2017, 12:00 GMT+2
Support Team

How can I access to your development environment, I need back office
Alex should write me when it will be available.

Pierre GUERIN (vuckovic31)
Friday, 12 May 2017, 14:31 GMT+2

I sent you all accesses by mail the 28th April when I submit this ticket :)

Marek (marek)
Sunday, 14 May 2017, 10:09 GMT+2
Support Team

I have switched the theme to default, Please check the issue now: https://integration.noova.co/fr/3-shop

Pierre GUERIN (vuckovic31)
Thursday, 18 May 2017, 10:52 GMT+2

It seems to be even more weird... If you go on page 2 and return on page 1, the products are not the same... And from 12 pages, we get 7 :/

But if we display all products first (before to see page 2), all products are displayed, no one is missing.

Marek (marek)
Tuesday, 23 May 2017, 21:11 GMT+2
Support Team

Strange, because default theme should work correct. In your case I even don't know what to do

Pierre GUERIN (vuckovic31)
Wednesday, 24 May 2017, 10:11 GMT+2

I think it's not the same bug as the bug appears only when we go to another page.

Do you have any news from Alex for the customization?

Marek (marek)
Wednesday, 24 May 2017, 14:07 GMT+2
Support Team

Unfortunately Alex still not available

Pierre GUERIN (vuckovic31)
Wednesday, 24 May 2017, 14:46 GMT+2

Ok...

And for the blocklayered issue you really don't know what to do?

We paid to extend the support until July, but none of our problems are solved... In all our recent requests, the only things that have been realized are customizations for which we paid more.

I know you’re working on the update for another theme, but we just lost a entire month since I open this ticket. Of the four requests I made, only the first one was resolved, by ourselves! We had only a partial response for the second, and the third and fourth are still pending.

Marek (marek)
Wednesday, 24 May 2017, 14:51 GMT+2
Support Team

I'll check out all your tickets and try to solve them as soon as possible

Pierre GUERIN (vuckovic31)
Wednesday, 24 May 2017, 15:11 GMT+2

Everything is on this ticket: the cross selling (you tell me how to hide it, but I would want to know why it isn't on all products, I don't think it's because of accessories, because Dodow (a product on which it appears)doesn't have accessories, and the issue when blocklayered is enabled.

You can do what you want on our development environment, I switch to venedor theme again because I needed to see something, but you can switch to default again..

Marek (marek)
Wednesday, 24 May 2017, 16:15 GMT+2
Support Team

I just found the issue with layered module.
I just rebuild index and it works now https://integration.noova.co/fr/3-shop#/Prix-370-626
http://awesomescreenshot.com/0c66bbcg33

Pierre GUERIN (vuckovic31)
Wednesday, 24 May 2017, 16:27 GMT+2

Thanks. We need to click on which button? "reconstruire l'index intégralement" ?

Marek (marek)
Wednesday, 24 May 2017, 16:40 GMT+2
Support Team

Crosselling module shows products only in case current products was purchased with others

Marek (marek)
Wednesday, 24 May 2017, 16:41 GMT+2
Support Team

To be sure just click to "Rebuild all"

Pierre GUERIN (vuckovic31)
Wednesday, 24 May 2017, 16:50 GMT+2

Ok, I think it's not working very well, because we sell a lot of products together, but ok.

Thanks, I'll do that when there is less people online ;)

Marek (marek)
Wednesday, 24 May 2017, 16:53 GMT+2
Support Team

You can always switch to default theme and check out the issue there. If it works the same, it means that is ok (or a bug in prestashop)

Pierre GUERIN (vuckovic31)
Wednesday, 24 May 2017, 19:50 GMT+2

Ok I'll test that.

Pierre GUERIN (vuckovic31)
Wednesday, 07 June 2017, 11:05 GMT+2

Hi,

Do you know if Alex will be available soon? We need this modification as soon as possible and we have been waiting for more than a month...

Thanks,

Marek (marek)
Wednesday, 07 June 2017, 11:14 GMT+2
Support Team

I suppose it will be faster for you to find some freelancer

Pierre GUERIN (vuckovic31)
Wednesday, 07 June 2017, 17:03 GMT+2

You do not know when he will be available? If I know when he can do it, I can decide what to do.

I have another question: On the product page, we can enable "share buttons" by addthis. I would want to know if we can choose the order in which the social networks appear? https://image.noelshack.com/fichiers/2017/23/1496847774-capture-d-ecran-2017-06-07-a-17-01-20.png I would want to have Facebook, Twitter, Pinterest, SMS, Mail first and then the others. Do you know where I can configure that?

Thanks

Marek (marek)
Thursday, 08 June 2017, 11:03 GMT+2
Support Team

Unfortunately I have no idea about Alex, he started to work in another project and will back when will have a time
Regarding the icons, I suppose you need to go to your accound on http://www.addthis.com/ and configure it there

Pierre GUERIN (vuckovic31)
Thursday, 08 June 2017, 11:58 GMT+2

Ok...

I don't think I have an account. I mean, addthis was with the theme (or prestashop, I don't know). Do you know how it works ?

Thanks

Marek (marek)
Friday, 09 June 2017, 11:00 GMT+2
Support Team

Try to create an account and configure it and I'll help you to move your configuration into the theme

Pierre GUERIN (vuckovic31)
Friday, 09 June 2017, 11:15 GMT+2

Ok thanks :)

Pierre GUERIN (vuckovic31)
Friday, 09 June 2017, 19:27 GMT+2

Hi,

I created an account and configured it :)

Marek (marek)
Friday, 09 June 2017, 19:31 GMT+2
Support Team

You should get some code for your website, could you please check?

Pierre GUERIN (vuckovic31)
Friday, 09 June 2017, 19:35 GMT+2

Yes

Marek (marek)
Friday, 09 June 2017, 19:36 GMT+2
Support Team

ok, please put it here

Pierre GUERIN (vuckovic31)
Friday, 09 June 2017, 19:37 GMT+2

<!– Go to www.addthis.com/dashboard to customize your tools –> <script type="text/javascript" src="//s7.addthis.com/js/300/addthis_widget.js#pubid=ra-593ad9323dce90b1"></script>

<!– Go to www.addthis.com/dashboard to customize your tools –> <div class="addthis_inline_share_toolbox"></div>

Marek (marek)
Friday, 09 June 2017, 19:52 GMT+2
Support Team

I just put it to your theme. Please check it out

Pierre GUERIN (vuckovic31)
Friday, 09 June 2017, 19:54 GMT+2

On which environment?

Marek (marek)
Friday, 09 June 2017, 19:55 GMT+2
Support Team

folder: integration

Pierre GUERIN (vuckovic31)
Friday, 09 June 2017, 20:02 GMT+2

I think it didn't work... I still have the old things :/

Marek (marek)
Friday, 09 June 2017, 21:32 GMT+2
Support Team

Do you mean this icons?
media.promokit.euscreenshotsscreencloudscreenshot20170609_213234.jpg

Marek (marek)
Tuesday, 13 June 2017, 21:25 GMT+2
Support Team

I found how to do that https://www.addthis.com/academy/customizing-the-addthis-toolbox/ Please try to configure it as you like in the product.tpl file

Pierre GUERIN (vuckovic31)
Wednesday, 14 June 2017, 11:12 GMT+2

Ooh thanks :)

Pierre GUERIN (vuckovic31)
Wednesday, 14 June 2017, 12:32 GMT+2

I almost got what I wanted. Maybe you could help me for the last thing. For now, the counter is like this https://image.noelshack.com/fichiers/2017/24/3/1497436268-capture-d-ecran-2017-06-14-a-12-31-02.png but I want it like this https://image.noelshack.com/fichiers/2017/24/3/1497436295-capture-d-ecran-2017-06-14-a-12-31-34.png

I can't find how to do that on the site :/

Thanks for your help

Marek (marek)
Wednesday, 14 June 2017, 21:00 GMT+2
Support Team

I have tried to find a solution, but no result. Try to ask addthis support [email protected]
I also want to ask you to rate our theme if you like it

Pierre GUERIN (vuckovic31)
Thursday, 15 June 2017, 10:27 GMT+2

Ok thanks.

Pierre GUERIN (vuckovic31)
Wednesday, 21 June 2017, 17:40 GMT+2

Not done yet

Pierre GUERIN (vuckovic31)
Wednesday, 21 June 2017, 17:41 GMT+2

Hi,

Can you please, tell me what you do for Addthis with the code I gave you? I would like to put it on our live store :)

Marek (marek)
Wednesday, 21 June 2017, 17:42 GMT+2
Support Team

Just open product.tpl file, find and copy a code related to addthis.
Search "addthis" word there

Pierre GUERIN (vuckovic31)
Wednesday, 21 June 2017, 17:43 GMT+2

Ok thanks

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