• Status: Assigned

FS#10391 - Several things

Hi,

1- We have an issue with the submenu, as you can see on this video https://www.screencast.com/t/zwcchJEMK it appears and disappears and reappears.

2- On a few products (as this one https://integration.noova.co/fr/shop/48-dodow-livlab.html ) when we add it in cart, we can see “also purchase products” while the cross selling module is disabled, you can also see it on this screenshot https://image.noelshack.com/fichiers/2017/17/1493374331-capture-d-ecran-2017-04-28-a-12-12-00.png. So we tried to enable it, but it still doesn’t appear on other products, and there is still one product in the list. Do you know why ?

3- We have an issue with blocklayered module. We would like to use it for a price filter, but the issue is that when we use the filter, some products disappear while their price is included in the price range. You can test it here https://integration.noova.co/fr/3-shop the product “Subpac” disappears for instance. Some products also disappear when we want to display all products (without filter the price) in one page when this module is enabled.

4- For more compatibilities with our cache module, we would like to replace favorites by wishlist... I found how to do for the most things, but I would like to replace it also in the header, where Alex made the modifications for us. I would like to keep it as it is, juste replace favorites products by products in the wishlist. Is it possible ?

I send you by mail all the information for FTP and back office.

Thanks for your help.

This ticket does not depend on any other tickets.

Marek (marek)
Wednesday, 03 May 2017, 11:21 GMT+2
Support Team

Hi Piere.
Sorry for the delay.
1. There is no such issue with our demo http://venedor.promokit.eu/en/ 2. to hide crosselling use following css:

#layer_cart .crossseling-content {display:none}

3. How to see your shop? I see only this now: http://media.promokit.eu/screenshots/screencloud/screenshot20170503_112021.jpg 4. I'll ask Alex, if he can help you with this customization

Pierre GUERIN (vuckovic31)
Wednesday, 03 May 2017, 12:46 GMT+2

Hi,

1- There is the same issue with your dark cyan demo (the one we use) http://venedor.promokit.eu/darkcyan/fr/ but we found a fix applying this in Custom CSS

.flexmenu > ul > li div.submenu{margin-top: -1px}

2- Ok thanks, but do you know why even when we enable the module it doesn't appear on other products ?

3- It should be ok now, can you retry?

4- Thanks :)

Marek (marek)
Wednesday, 03 May 2017, 22:57 GMT+2
Support Team

1. Thank you for the solution
2. Could you please enable accessories and provide a link to page with the issue?
3. I don't see blocklayered module to test

Pierre GUERIN (vuckovic31)
Thursday, 04 May 2017, 11:05 GMT+2

2- The module is enable now.

3- There is only the price filter as you can see on this screenshot https://image.noelshack.com/fichiers/2017/18/1493887264-capture-d-ecran-2017-05-04-a-10-38-48.png . But the issue is not the blocklayered itself, but when it's enabled, when we use the filter, some products disappear while their price is included in the price range. The product “Subpac” disappears for instance. https://integration.noova.co/fr/3-shop

Some products also disappear when we want to display all products (without filter the price) in one page when this module is enabled.

Marek (marek)
Thursday, 04 May 2017, 12:47 GMT+2
Support Team

2. Could you please give me a link to product with accessories to see the issue?
3. It's hard to figure out the reason of the bug, but I'll try

Pierre GUERIN (vuckovic31)
Thursday, 04 May 2017, 14:55 GMT+2

2- Why do we need accessories enabled ? I talk about the block in the cart layer like there: https://image.noelshack.com/fichiers/2017/17/1493374331-capture-d-ecran-2017-04-28-a-12-12-00.png

3- Thanks. As you can see on our live store here https://www.noova.co/fr/3-shop when the blocklayered module is disabled there isn't this bug, even when we display all products in one page.

Marek (marek)
Thursday, 04 May 2017, 15:36 GMT+2
Support Team

2. But I gave solution to hide it

Pierre GUERIN (vuckovic31)
Thursday, 04 May 2017, 15:37 GMT+2

2. Yes but I would want to know why it isn't on all products ?

Marek (marek)
Thursday, 04 May 2017, 15:37 GMT+2
Support Team

Maybe because some product just don't have accessories?

Pierre GUERIN (vuckovic31)
Tuesday, 09 May 2017, 12:54 GMT+2

But Dodow doesn't have accessories either..

Pierre GUERIN (vuckovic31)
Thursday, 11 May 2017, 18:23 GMT+2

Hi,

Any new about 3) and 4) ?

Marek (marek)
Friday, 12 May 2017, 11:36 GMT+2
Support Team

3. The best way to fix it is switch to default prestashop theme and check the issue there, just to know where to find a solution.
4. Yes, all is possible but require some customization. Unfortunately Alex is unavailable now, and I'm really busy with updating Alysum to prestashop 1.7

Pierre GUERIN (vuckovic31)
Friday, 12 May 2017, 11:49 GMT+2

3. Integration is our development environment, not our live store, so you can switch if it can help find a solution.

4. Ok, when do you think Alex will be available to do this or explain me how to do this ?

Marek (marek)
Friday, 12 May 2017, 12:00 GMT+2
Support Team

How can I access to your development environment, I need back office
Alex should write me when it will be available.

Pierre GUERIN (vuckovic31)
Friday, 12 May 2017, 14:31 GMT+2

I sent you all accesses by mail the 28th April when I submit this ticket :)

Marek (marek)
Sunday, 14 May 2017, 10:09 GMT+2
Support Team

I have switched the theme to default, Please check the issue now: https://integration.noova.co/fr/3-shop

Pierre GUERIN (vuckovic31)
Thursday, 18 May 2017, 10:52 GMT+2

It seems to be even more weird... If you go on page 2 and return on page 1, the products are not the same... And from 12 pages, we get 7 :/

But if we display all products first (before to see page 2), all products are displayed, no one is missing.

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