- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 28.04.17, 20:19
- Opened by: claudia volpin
- Closed by: Marek
- Closed on: 29.08.17, 23:35
- Reason: Closed
- Comment: Glad to help!
Ticket #10393 - responsive design in tablet galaxy tab 4
hi, We’ve verified site optimization
In responsive design and note that in the display from the samsung tablet galaxy tab 4 horizontal mode appears an incorrect layout as verifiable in the attached screenshot, we wait for your review and a hint to fix it, thank you
Comments
The issue should be fixed, Please check it out
hi,
We’ve deleted the crome browser cache on the tablet and verified, unfortunately the display is still wrong, here is the screenshot
I don’t know what to do, because it looks fine on my tablet https://www.dropbox.com/s/6t7nq1n2nfgcy0a/IMG_0444.PNG?dl=0
Thanks, I checked the correct display in ipad but I still do not see it in the samsung tablet. Also known that in any case and also by smartphone you can see zoom only of the cover photo
Ok, I’ll check out the issue, and fix it in the next theme version
Hello,
We are always waiting for a solution, can help you understand the problem this video:
https://drive.google.com/open?id=0B3nn8UOuw2LoMGdBYkJQX1V0Vzg
As I can see you have disabled jqzoom on your video, but now I see it enabled now and I can’t test it like you
Thanks for the answer, I insist because many of our customers use the tablet.
If I understand correctly the problem is the jqzoom component.
I confirm that jqzoom is always active even when we did the video.
I send another video where I hope you can better understand the problem.
https://drive.google.com/open?id=0B3nn8UOuw2LoZHdlWGlnSzRoTXc
I also read some of your directions for the use of jqzoom
http://docs.promokit.eu/doku.php/prestashophelp:productpage#jqzoom but are not useful for my problem.
I await your info
Hi Claudia,
Unfortunately I don’t have Galaxy Tab to test, and on my iPad it works fine.
I also can’t catch the bug in browser.
Try following css fix and let me know the result
Hello, we look forward to the error solution found in the tablet view of the photo gallery on the product page
So the solution from my last comment is not working for you?
The proposed solution avoids overlapping the photo on other content, but the photo appears cut because it does not resize (attached screenshot). I hope you can propose a definitive solution.
Hi Claudia.
Have you tried to check the issue on another tablet? because all works fine on mine
That works on other ok, but urgently needs to be resolved on tablet galaxy tab 4 which is most used by our customers
Ok, I’ll go to some shop today to find there Galaxy tab, to try to see the issue. I’ll let you know the result
Hi Claudia.
I found Galaxy Tab and here is my photos.
native Samsung browser
https://www.dropbox.com/s/604d5ujg8lz891b/IMG_7518.jpg?dl=0
Google Chrome
https://www.dropbox.com/s/t7k1xq9fzkdqm0h/IMG_7519.jpg?dl=0
Vertical view
https://www.dropbox.com/s/yz022s759kgi1j6/IMG_7520.jpg?dl=0
So I don’t know what should I fix