• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 28.04.17, 20:19
  • Opened by: claudia volpin
  • Closed by: Marek
  • Closed on: 29.08.17, 23:35
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10393 - responsive design in tablet galaxy tab 4

hi, We’ve verified site optimization
In responsive design and note that in the display from the samsung tablet galaxy tab 4 horizontal mode appears an incorrect layout as verifiable in the attached screenshot, we wait for your review and a hint to fix it, thank you

Comments

Marek 29 Apr 2017, 12:18

The issue should be fixed, Please check it out

claudia volpin 29 Apr 2017, 12:43

hi,
We’ve deleted the crome browser cache on the tablet and verified, unfortunately the display is still wrong, here is the screenshot

Marek 29 Apr 2017, 12:49

I don’t know what to do, because it looks fine on my tablet https://www.dropbox.com/s/6t7nq1n2nfgcy0a/IMG_0444.PNG?dl=0

claudia volpin 03 May 2017, 12:55

Thanks, I checked the correct display in ipad but I still do not see it in the samsung tablet. Also known that in any case and also by smartphone you can see zoom only of the cover photo

Marek 03 May 2017, 22:13

Ok, I’ll check out the issue, and fix it in the next theme version

claudia volpin 10 May 2017, 12:22

Hello,
We are always waiting for a solution, can help you understand the problem this video:
https://drive.google.com/open?id=0B3nn8UOuw2LoMGdBYkJQX1V0Vzg

Marek 11 May 2017, 12:06

As I can see you have disabled jqzoom on your video, but now I see it enabled now and I can’t test it like you

claudia volpin 12 May 2017, 16:43

Thanks for the answer, I insist because many of our customers use the tablet.
If I understand correctly the problem is the jqzoom component.
I confirm that jqzoom is always active even when we did the video.
I send another video where I hope you can better understand the problem.
https://drive.google.com/open?id=0B3nn8UOuw2LoZHdlWGlnSzRoTXc

I also read some of your directions for the use of jqzoom
http://docs.promokit.eu/doku.php/prestashophelp:productpage#jqzoom but are not useful for my problem.

I await your info

Marek 13 May 2017, 12:23

Hi Claudia,
Unfortunately I don’t have Galaxy Tab to test, and on my iPad it works fine.
I also can’t catch the bug in browser.
Try following css fix and let me know the result

#image-block {overflow:hidden}
claudia volpin 30 May 2017, 16:44

Hello, we look forward to the error solution found in the tablet view of the photo gallery on the product page

Marek 30 May 2017, 23:44

So the solution from my last comment is not working for you?

claudia volpin 09 Jun 2017, 10:10

The proposed solution avoids overlapping the photo on other content, but the photo appears cut because it does not resize (attached screenshot). I hope you can propose a definitive solution.

Marek 09 Jun 2017, 10:40

Hi Claudia.
Have you tried to check the issue on another tablet? because all works fine on mine
media.promokit.euscreenshotsscreencloudscreenshot20170609_103957.jpg

claudia volpin 09 Jun 2017, 11:06

That works on other ok, but urgently needs to be resolved on tablet galaxy tab 4 which is most used by our customers

Marek 09 Jun 2017, 11:17

Ok, I’ll go to some shop today to find there Galaxy tab, to try to see the issue. I’ll let you know the result

Marek 09 Jun 2017, 14:52

Hi Claudia.
I found Galaxy Tab and here is my photos.
native Samsung browser
https://www.dropbox.com/s/604d5ujg8lz891b/IMG_7518.jpg?dl=0

Google Chrome
https://www.dropbox.com/s/t7k1xq9fzkdqm0h/IMG_7519.jpg?dl=0

Vertical view
https://www.dropbox.com/s/yz022s759kgi1j6/IMG_7520.jpg?dl=0

So I don’t know what should I fix