- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 14.06.17, 17:14
- Opened by: María Jesús
- Closed by: Marek
- Closed on: 29.08.17, 23:37
- Reason: Closed
- Comment: Glad to help!
Ticket #10466 - Error in FlexMenu
Hello,
I Can´t add a new item in Flex menu. The version theme is Alysum 5.0.5 and wordpress 1.7.1
¿Can you help me?.
Comments
Hi Maria.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
It´s done.
The issue is because your front page is unavailable. try to enable and menu should work fine. I know that is a strange issue, and we work to make it work independently.
Now, the store is active and there is a 500 error → http://prntscr.com/fjq5mj
And MenuFlex not working yet.
Please read the reason and try to fix. That is not related to the theme or modules
Hello the problem is fix. I just install again Prestashop 1.7.1 and nothing more and front page is available but FlexMenu is not working.
And i can´t load classic demo content.
Now I see the difference between your back office (https) and front office (http)
Could you please enable https for front office as well?
Front office is https, the problem is our images in home → http://prntscr.com/fjr4vm
The rest of pages are ok → http://prntscr.com/fjr51k
ok, give me a moment
Here was the same issue and description how it was solved on server side:
https://support.promokit.eu/index.php?do=details&task_id=7994#comment39881
Could you please ask you hosting support to make “public_html/modules” is writeable by group like described in that comment
Hello, It´s done → http://prntscr.com/fjtiqy but FlexMenu doesn´t working yet.
I’m sorry for all these inconveniences but that is not exactly what I asked you for.
In most cases this issue solves after applying to the hoster.
Here is the menu request in our demo site https://alysum5.promokit.eu/modules/pk_flexmenu/ajax/queries.php blank page as it should
and here is on your site https://nijan.es/modules/pk_flexmenu/ajax/queries.php 500 error.
That mean the menu can’t get a reply from database
Please apply to the hoster with this issue and let me know their reply
Thank you so much, it´s working now.
I’m glad the issue was solved. We planing to update our menu to avoid such problems