• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 14.06.17, 17:14
  • Opened by: María Jesús
  • Closed by: Marek
  • Closed on: 29.08.17, 23:37
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10466 - Error in FlexMenu

Hello,

I Can´t add a new item in Flex menu. The version theme is Alysum 5.0.5 and wordpress 1.7.1

¿Can you help me?.

Comments

Marek 14 Jun 2017, 17:14

Hi Maria.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

María Jesús 14 Jun 2017, 17:24

It´s done.

Marek 14 Jun 2017, 17:32

The issue is because your front page is unavailable. try to enable and menu should work fine. I know that is a strange issue, and we work to make it work independently.

María Jesús 14 Jun 2017, 17:42

Now, the store is active and there is a 500 error → http://prntscr.com/fjq5mj

And MenuFlex not working yet.

Marek 14 Jun 2017, 17:44

Please read the reason and try to fix. That is not related to the theme or modules

María Jesús 14 Jun 2017, 18:47

Hello the problem is fix. I just install again Prestashop 1.7.1 and nothing more and front page is available but FlexMenu is not working.

María Jesús 14 Jun 2017, 18:51

And i can´t load classic demo content.

Marek 14 Jun 2017, 18:58

Now I see the difference between your back office (https) and front office (http)
Could you please enable https for front office as well?

María Jesús 14 Jun 2017, 19:02

Front office is https, the problem is our images in home → http://prntscr.com/fjr4vm

The rest of pages are ok → http://prntscr.com/fjr51k

Marek 14 Jun 2017, 19:04

ok, give me a moment

Marek 14 Jun 2017, 19:14

Here was the same issue and description how it was solved on server side:
https://support.promokit.eu/index.php?do=details&task_id=7994#comment39881

Could you please ask you hosting support to make “public_html/modules” is writeable by group like described in that comment

María Jesús 14 Jun 2017, 22:11

Hello, It´s done → http://prntscr.com/fjtiqy but FlexMenu doesn´t working yet.

Marek 14 Jun 2017, 22:21

I’m sorry for all these inconveniences but that is not exactly what I asked you for.
In most cases this issue solves after applying to the hoster.
Here is the menu request in our demo site https://alysum5.promokit.eu/modules/pk_flexmenu/ajax/queries.php blank page as it should
and here is on your site https://nijan.es/modules/pk_flexmenu/ajax/queries.php 500 error.
That mean the menu can’t get a reply from database
Please apply to the hoster with this issue and let me know their reply

María Jesús 14 Jun 2017, 23:12

Thank you so much, it´s working now.

Marek 14 Jun 2017, 23:19

I’m glad the issue was solved. We planing to update our menu to avoid such problems