• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 26.06.17, 13:34
  • Opened by: Anestis
  • Closed by: Marek
  • Closed on: 28.06.17, 20:41
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10497 - FlexMenu - Cannot create any menu items.

Hi, i am trying to create menu items, and nothing happens.

Comments

Marek 26 Jun 2017, 13:58

Hi Anestis.
Here is the same problem which was solved https://support.promokit.eu/index.php?do=details&task_id=10466#comment55893

Anestis 26 Jun 2017, 15:54

I have tried changing the permissions to the public_html to group write, if that is what you mean and then i get a 505 Error for all my domains.
Can you please tell me what to do exactly ?

Thanks

Marek 26 Jun 2017, 17:18

I tried to describe how to fix it here: https://alysum5.promokit.eu/documentation/#!/faq Please try and let me know the result

Marek 26 Jun 2017, 21:47

Look at this, when I try to access menu file, it returns an error page http://south-sounds.com/modules/pk_flexmenu/ajax/queries.php

but must return blank page, what means the response from server is correct, like here https://alysum5.promokit.eu/modules/pk_flexmenu/ajax/queries.php

Marek 26 Jun 2017, 21:48

We are working on upgrade our menu, to remove such issues. Hope to release it soon

Anestis 27 Jun 2017, 13:56

Hello Marek,

I did what you described and contacted the hosting provider (hostgator).
After an hour in chat, they passed me to a senior tech guy who fixed it.
He changed various permissions as in the beginning it the blank file would appear but the modules button would give a Error 500 page.
He replied the following :
It was an issue with the permission on a folder, once that was fixed, it triggered a mod_sec rule that I was able to clear.

Following that,
I added the one item in the Flexmenu and it worked.
So then i added a Favicon, pressed Clear Cache and then the whole installation stopped working.
I contacted again the tech support and after one hour of talking to various guys, who tried everything, it never worked again.

Here is the texts of what they said:
I have found that the following error is being reported on your website south-sounds.com when it is attempting to load - [27-Jun-2017 14:11:52 Europe/Athens] PHP Fatal error: Class ‘Tools’ not found in /home2/ane76/public_html/south-sounds.com/config/config.inc.php on line 86
Unfortunately, I have attempted replacing the config.inc.php file from another installation and I don’t see that it has resolved the issue.

He then proposed me to re-install everything.
Is this something that Flexmenu caused or the permissions changed ?
How can we repair this so that i dont have to reinstall everything from the beginning ?

Marek 27 Jun 2017, 13:58

No, that is not related to the module /home2/ane76/public_html/south-sounds.com/config/config.inc.php
If you let me I’ll try to make your shop work again

Anestis 27 Jun 2017, 16:25

Please, if you can do it, it would save a lot of re-installing everything.

Marek 28 Jun 2017, 11:28

I just restore your config.inc.php file and all works fine now

Anestis 28 Jun 2017, 12:48

Thank you very much Marek !