- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 27.06.17, 13:56
- Opened by: David
- Closed by: Marek
- Closed on: 05.07.17, 10:59
- Reason: Closed
- Comment: Glad to help!
Ticket #10507 - HTTP Error 500 after switching to the installed theme
Hi, yesterday I bought the alysum theme for Prestashop 1.7 and I get the “HTTP Error 500” after installing it. When switching back to the standard theme it works again. Please help!
Thank you.
Comments
Hi David.
The best way to use the theme is install it on fresh Prestashop. There will be a conflict in case you will install it with previous Alysum version
Hi Marek, I downloaded and installed a fresh version of Prestashop yesterday and after that I followed the installation process for Alysum.
Everything looks OK in the BO but I can not access the theme in the browser.
Since this did not work, i removed all the files and did the installation process all over again, but still the same problem.
Can I see your installation here? www.dnyou.se/ps/Prestashop/admin807bhsbnu
That is correct :)
Do you know where can I find apache logs on your server?
I spoke with my hosting provider (one.com) and unfortunately it is not possible to access the logs. They told me to turn on PHP Error Messages in the control panel.
Ok, Could you please turn error messages on?
It’s on, did that yesterday.
But there are no any errors in frontpage http://dnyou.se/ps/Prestashop/
True, and I have no idea why there isn’t. It is turned on.
Let me look at your control panel, maybe I’ll see some important option
Ok, so I’ll just mail you the login?
Which email did you use? I don’t see any messages from you
Can I send it to marek@promokit.eu?
Yes, you can
You’ve got mail!
Yes, I see, but I’ll back to you tomorrow. today is too late
Hi David.
I didn’t find more options regarding displaying errors, but I found probable way to fix the issue. try to switch to PHP v.5.6 http://awesomescreenshot.com/08d6c01c2f
Hi again Marek,
It was PHP v.5.6 before I changed it to the later. None of them works. Any other options?
I think something wrong with cpanel. Could you please ask your hosting support to enable PHP Error Messages.
I’ve spoken to my hosting support. PHP error messages is enabled, just as it was before.
When I try to reach the url, I still get the error 500 and no clues on what’s wrong.
Hi David.
That’s really strange. I’m working to figure out what’s wrong
Solved it. I had to switch to a new hosting provider.
I think something wrong was with their server configuration. Can I close the ticket?
Please do.