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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 29.08.17, 23:13
  • Reason: Closed
  • Comment: Glad to help!

FS#10553 - Email client Error &acute Gmail

Hello, I have a problem with sending emails to clients, if they open them from Gmail they see them without the accents and you see the HTML formats, if I open them with thunderbird they look good ...

Thank you

This ticket does not depend on any other tickets.

Carlos (milpasos)
Friday, 07 July 2017, 14:31 GMT+2

Can you give me a solution?

Marek (marek)
Friday, 07 July 2017, 21:56 GMT+2
Support Team

Hi Carlos.
As I can see you have translated email templates yourself. Unfortunately prestashop translation system is not perfect, and there is missed charset after translation.