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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 29.08.17, 23:13
  • Reason: Closed
  • Comment: Glad to help!

FS#10553 - Email client Error &acute Gmail

Hello, I have a problem with sending emails to clients, if they open them from Gmail they see them without the accents and you see the HTML formats, if I open them with thunderbird they look good ... Thank you

   Correo Acentos 1.jpg (182.6 KiB)

This ticket does not depend on any other tickets.

Carlos (milpasos)
Friday, 07 July 2017, 14:31 GMT+1

Can you give me a solution?

Marek (marek)
Friday, 07 July 2017, 21:56 GMT+1
Support Team

Hi Carlos. As I can see you have translated email templates yourself. Unfortunately prestashop translation system is not perfect, and there is missed charset after translation.