• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 07.07.17, 12:01
  • Opened by: Carlos
  • Closed by: Marek
  • Closed on: 29.08.17, 23:13
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10553 - Email client Error &acute Gmail

Hello, I have a problem with sending emails to clients, if they open them from Gmail they see them without the accents and you see the HTML formats, if I open them with thunderbird they look good …

Thank you

Comments

Carlos 07 Jul 2017, 14:31

Can you give me a solution?

Marek 07 Jul 2017, 21:56

Hi Carlos.
As I can see you have translated email templates yourself. Unfortunately prestashop translation system is not perfect, and there is missed charset after translation.