We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 29.08.17, 22:39
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10653 - Customers cant select the size in some devices

Hello. Some of my customers have problems to select sizes on the product menu. I've tried and it only happens in some android devices (4.x) who have a native browser. Can this problem be solved? Kind regards.

This ticket does not depend on any other tickets.

Marek (marek) 10 Aug 2017, 10:12

Your website is unavailable for me http://1614.carmenhorneros.com

carlos lopez (carlos714) 10 Aug 2017, 10:25

Hello. The correct is http://carmenhorneros.com .I can not update it on my personal area. (The link can be changed only with the support team)

Marek (marek) 10 Aug 2017, 11:46

I have tested your website on iPhone and Android 4.2 and all works fine. I can take a screenshots if you want

carlos lopez (carlos714) 14 Aug 2017, 13:38

In my android phone it happens. I attach you a record video.

Vídeo 14-8-17 12 40 09.mov (14.26 MiB)
Marek (marek) 14 Aug 2017, 23:03

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP to try to fix it

carlos lopez (carlos714) 17 Aug 2017, 20:34


Marek (marek) 18 Aug 2017, 11:01

Hi Carlos. I can't find a path to your prestashop on your server. Could you please point me?

carlos lopez (carlos714) 19 Aug 2017, 11:21


carlos lopez (carlos714) 19 Aug 2017, 11:23


Marek (marek) 21 Aug 2017, 10:58

Now it should be ok