- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 10.08.17, 00:45
- Opened by: carlos lopez
- Closed by: Marek
- Closed on: 29.08.17, 22:39
- Reason: Closed
- Comment: Glad to help!
Ticket #10653 - Customers cant select the size in some devices
Hello.
Some of my customers have problems to select sizes on the product menu. I’ve tried and it only happens in some android devices (4.x) who have a native browser. Can this problem be solved?
Kind regards.
Comments
Your website is unavailable for me http://1614.carmenhorneros.com
Hello.
The correct is http://carmenhorneros.com .I can not update it on my personal area. (The link can be changed only with the support team)
I have tested your website on iPhone and Android 4.2 and all works fine. I can take a screenshots if you want
In my android phone it happens. I attach you a record video.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP to try to fix it
Done!
Hi Carlos.
I can’t find a path to your prestashop on your server. Could you please point me?
Done!
httpdocs/
Now it should be ok