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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 29.10.17, 15:31
  • Reason: Closed
  • Comment: Glad to help!

FS#10664 - Instagram Feed Problem

Hello I set up the module exactly like the tutorial video but on frontpage is only the title instagram no images anywhere. Look here http://witp-test.eu/. I have filled all fields for INSTAGRAM PERSONAL DATA tab. Also When I press on quick access on alysum settings this shows up: [PrestaShop] Fatal error in module file: /var/www/vhosts/witp-test.eu/httpdocs/app/bootstrap.php.cache:3225 Uncaught SmartyException: Unable to load template file '/var/www/vhosts/witp-test.eu/httpdocs/modules/pk_themesettings/views/admin/controllers/.tpl' in '/var/www/vhosts/witp-test.eu/httpdocs/modules/pk_themesettings/views/admin/main.tpl' in /var/www/vhosts/witp-test.eu/httpdocs/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php:129 Stack trace: #0 /var/www/vhosts/witp-test.eu/httpdocs/vendor/prestashop/smarty/sysplugins/smarty_internal_template.php(303): Smarty_Internal_TemplateBase->fetch(Object(Smarty_Internal_Template), NULL, NULL, NULL, false, false, true) #1 /var/www/vhosts/witp-test.eu/httpdocs/app/cache/prod/smarty/compile/63/0e/d2/630ed20ba84533dd4d9cf17259feeaf60645194c.file.main.tpl.php(190): Smarty_Internal_Template->getSubTemplate('/var/www/vhosts...', NULL, NULL, 0, NULL, Array, 0) #2 /var/www/vhosts/witp-test.eu/httpdocs/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php(188): content_598db93d5c99c8_40568179(Object(Smarty_Internal_Template)) #3 /var/www/vhosts

This ticket does not depend on any other tickets.

Marek (marek)
Saturday, 12 August 2017, 12:30 GMT+1
Support Team

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Andreas Andreadis (andiraklis)
Monday, 04 September 2017, 16:57 GMT+1

I fill out all necessary fields .Please look it.

Andreas Andreadis (andiraklis)
Tuesday, 05 September 2017, 17:11 GMT+1

I see you fixed the problem with the quick access but the instagram still have problem ,also one another thing I see now is when I insert greek content on Promokit Text Block , after save is changed to '??????' . Check it please. Thanks

Marek (marek)
Tuesday, 05 September 2017, 22:51 GMT+1
Support Team

Text Block issue has been fixed. Regarding the Instagram it's not fixed yet, but I'm trying to find a solution

Andreas Andreadis (andiraklis)
Thursday, 07 September 2017, 14:36 GMT+1

Also tell me something else , is included on this theme label like product on sale , out of stock (like the new product)?

Marek (marek)
Thursday, 07 September 2017, 14:45 GMT+1
Support Team

Hi Andreas. I'm not sure. try to enable necessary labels, and if you will have any problems, just let me know

Andreas Andreadis (andiraklis)
Thursday, 07 September 2017, 15:01 GMT+1

From where can I enable the labels for products list page? Also I found a bug , look this product http://witp-test.eu/t-shirts/52-101-t-shirt-white-with-prints-ss1720-2101001000452.html#/2--s If you choose another size on dropdown is getting you back the last one .

Marek (marek)
Thursday, 07 September 2017, 15:10 GMT+1
Support Team

I suppose zero price is the reason http://awesomescreenshot.com/0cc6d9do02 Here is "On Sale" label http://awesomescreenshot.com/01b6d9dr83

Andreas Andreadis (andiraklis)
Thursday, 07 September 2017, 15:43 GMT+1

Ok for the sale badge, but for the price I changed it and now is not zero and I still have the problem.

Marek (marek)
Friday, 08 September 2017, 11:42 GMT+1
Support Team

Could you please create an account for me to connect through FTP? It's hard to manage files in browser

Andreas Andreadis (andiraklis)
Wednesday, 13 September 2017, 12:14 GMT+1

Ok check again the login details for ftp .

Marek (marek)
Wednesday, 13 September 2017, 14:11 GMT+1
Support Team

Something wrong with your product settings. I have created new product and there is all works fine http://witp-test.eu/Αρχική/189-499-test.html

Andreas Andreadis (andiraklis)
Wednesday, 13 September 2017, 15:00 GMT+1

Like what setting ? Can you find exactly where is the problem ?

Marek (marek)
Wednesday, 13 September 2017, 15:01 GMT+1
Support Team

I don't know. Just try to add new product manually and you will see all works fine

Andreas Andreadis (andiraklis)
Wednesday, 13 September 2017, 15:14 GMT+1

Ok even if it works with the new products I have to add them again manually , is about 181 products. Long work. Please can me provide me with some solution?

Marek (marek)
Wednesday, 13 September 2017, 15:16 GMT+1
Support Team

But that is not the theme issue. It's a question of prestashop product configuration. I have tried to see the difference between new product and old one, but no success

Andreas Andreadis (andiraklis)
Wednesday, 13 September 2017, 15:26 GMT+1

Yes I know is not theme problem anymore but just if you know some solution like export import products on prestashop.

Marek (marek)
Wednesday, 13 September 2017, 16:02 GMT+1
Support Team

I have tried to see the difference between that product what I have added and your products, but unfortunately, I didn't found anything. try to compare yourself, maybe you will find something

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