• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 14.08.17, 17:43
  • Opened by: Lucas Ayub
  • Closed by: Marek
  • Closed on: 29.08.17, 23:48
  • Reason: Closed
  • Comment: Glad to help!

Ticket #10668 - INSTAGRAM FEED PROBLEM THEME ALYSUM, BUY THE MODULE IN PROMOKIT...

Hello,

I have problems with the instagram feed module! I bought it yesterday and install it in my Alysum theme, but when I position the module in the DisplayHome, I save it open my web and skip 500 error!

I do not know why that happens!

www.nebstudio.com.ar

Comments

Marek 14 Aug 2017, 19:09

Hi Lucas. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office to check module settings

Lucas Ayub 16 Aug 2017, 18:38

Marek already upload my data!

Marek 17 Aug 2017, 16:16

Now I can’t connect to your server via FTP to update module files

Lucas Ayub 17 Aug 2017, 16:31

because you can not?

Marek 17 Aug 2017, 19:57

I can’t connect to your server via FTP

Lucas Ayub 17 Aug 2017, 20:03

try now! Ftp is nebstudio.com.ar

Marek 18 Aug 2017, 00:03

Now it works, please check it out

Lucas Ayub 19 Aug 2017, 20:00

Any video guide to be able to configure my instagram account for the feed?

Marek 20 Aug 2017, 09:05

I think this video can help you https://www.youtube.com/watch?v=dPpNr_3a9qE

Lucas Ayub 22 Aug 2017, 08:49

Could you add me the hook again?

Why loading my instagram does not show my photos or anything! And unintentionally resetie the module! If you could send me a guide how to add the hook or something would be very good!

Apologies for disturbing

regards

Marek 22 Aug 2017, 09:45

No problem with disturbing.
By default the module install necessary hooks automatically. But you can also do that yourself.
Look at this video to understand how to move modules https://youtu.be/W0FqAQbvPZA?t=3m37s