• Closed by: Marek
  • Closed on: 12.09.17, 23:53
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #10690 - I can not activate slider revolution

good afternoon. I am trying to activate plugin slider revolution and I put the code that you have given me Item Purchase Code :, but prestashop tells me Ajax error! parse error.
What is the problem?

Comments

Marek 25 Aug 2017, 11:14

Something wrong with file permissions. I need access to your server through FTP

RICARDO MIGUEL DEL CORRAL 25 Aug 2017, 11:58

You already have access to my server, I have put the correct data so that you can access.

I am also trying to put a banner up on the main page and I left aligned and there is nowhere to edit it.

Marek 25 Aug 2017, 14:42

I found out your server blocks all Ajax requests. Here is the text of error:

XMLHttpRequest cannot load due to access control checks.

Please ask your hosting provider support to unlock it

RICARDO MIGUEL DEL CORRAL 25 Aug 2017, 16:16

1-I am also trying to put a banner up on the main page and I left aligned and there is nowhere to edit it.
2-I am trying to activate the Popup Message module, and it is displayed as a newsletter popup, but when I insert the email and click on the arrow, it does nothing and I can not subscribe to the newsletter.
3. I added pk_products to Hook: content_top and it displays correctly but it is not translated into Spanish. I have verified that in translations it is translated correctly but it is not reflected later.

Thanks

RICARDO MIGUEL DEL CORRAL 25 Aug 2017, 18:13

The problem is not the server, it is because I have reset the Revolution Slider plugin and now it asks me again the Item Purchase Code: and the error is because I can not put that code 2 times for the same website
Atach file.

Marek 25 Aug 2017, 18:47

You don’t need to use any purchase code. The module works fine without it. Purchase code is necessary only to get updates.


1. I can’t understand what exactly you tried to do? Please let me know which module you tried to configure
2. the issue is related to the issue “blocking Ajax requests” 3. Fixed

RICARDO MIGUEL DEL CORRAL 25 Aug 2017, 19:17

1. It is the ps_banner. The banner is aligned to the left and I want it to come out aligned like all the elements of the page.
2. Regarding blocking Ajax requests, my server has nothing blocked and I do not either. Where can I check it?
3.The problem is not the server, it is because I have reset the Revolution Slider plugin and now it asks me again the Item Purchase Code: and the error is because I can not put that code 2 times for the same website

RICARDO MIGUEL DEL CORRAL 25 Aug 2017, 19:24

The problem I have is not caused by the hosting nor by any blocking, but because the module you have installed gives an error when trying to validate it.

The error is a “page not found”. You can see for yourself by logging in here:
http://www.formacioneus.com/amkws9badp72gshp/index.php?controller=AdminRevolutionsliderAjax&token=9b12ca9ba94b3c66ed65839e014b4f1c

Marek 25 Aug 2017, 19:31

Strange, but I don’t see the error “XMLHttpRequest cannot load due to access control checks.” more.
Still trying to figure out the reason and fix it

RICARDO MIGUEL DEL CORRAL 25 Aug 2017, 19:57

I attach one capture in which you explicitly see an AJAX request that returns a code 200 (OK). The fault is application level and not server.

If the AJAX / XmlHTTPRequest did not work, your Prestashop would be unable to function, as it is something you use for everything.

A greeting.

RICARDO MIGUEL DEL CORRAL 25 Aug 2017, 19:59

I attach one capture in which you explicitly see an AJAX request that returns a code 200 (OK)

RICARDO MIGUEL DEL CORRAL 26 Aug 2017, 09:55

1-I am also trying to put a banner up on the main page and I left aligned and there is nowhere to edit it.

2-Where are the clients that subscribe to the newsletters saved ?? I can not find them

Marek 26 Aug 2017, 10:56

1. use following CSS:

.displayTopColumn {text-align:center}

2. Go to the settings of “Newsletter subscriptions” module

RICARDO MIGUEL DEL CORRAL 28 Aug 2017, 13:30

1-I am also trying to put a banner up on the main page and I left aligned and there is nowhere to edit it.

2-Where are the clients that subscribe to the newsletters saved ?? I can not find them

RICARDO MIGUEL DEL CORRAL 28 Aug 2017, 13:37

Good afternoon.
I have written this code in ccs styles. it is right? I do not see the changes in alignment of the top banner

@media (max-width:500px) {

#pattern #footer #newsletter_block_left {width:100%;margin-right:0}
.ps_categorytree .category-tree .root_li li > div {display:none}
.displayTopColumn {text-align:center}

}

Marek 28 Aug 2017, 13:40

1. You seem using some cache because I don’t see changes what I make in your files
2. http://awesomescreenshot.com/0e56d2md88

RICARDO MIGUEL DEL CORRAL 28 Aug 2017, 13:56

What do I have to do to disable it?

Marek 28 Aug 2017, 13:57

I have no ideas. Try to ask your hosting support

RICARDO MIGUEL DEL CORRAL 28 Aug 2017, 14:06

1-the support of my server has already told me that they have already disabled all the settings / security of the server. That the error is not of the server, the error is of the application. I can not use your popup then?

2.What do I have to do to disable the cache? I don´t see the changes in the aligment the banner

Marek 28 Aug 2017, 14:14

You have some cache enabled.
I added a fix to the end of file /formacioneus.com/themes/alysum/assets/css/theme.css. Please open it and find the line

.displayTopColumn {
  text-align:center;
}

But if you will open the same file from a browser http://www.formacioneus.com/themes/alysum/assets/css/theme.css you will not found my fix. It means you have enabled some cache

RICARDO MIGUEL DEL CORRAL 30 Aug 2017, 13:30

My server has disabled all security and I still can not use the module popup message.
He added the Extended Newsletter and did not work either

Marek 30 Aug 2017, 22:55

Hi Ricardo.
I have found out possible solution. Please try to use popup newsletter form

RICARDO MIGUEL DEL CORRAL 31 Aug 2017, 10:33

Good morning. I think it works but you can not change the popup newsletter background image

Marek 31 Aug 2017, 12:11

Try to use correct image size:
http://awesomescreenshot.com/0136d54ha9

RICARDO MIGUEL DEL CORRAL 31 Aug 2017, 12:43

1-Where can I change translations by subscribing to the popup message? Atach file
2-Where can I change the translation of the emails sent when you subscribe to the newsletter?. Atach file
Thanks

Marek 31 Aug 2017, 13:08

Yes, there was missed translation option. Now it is fixed and you can translate it in your back office

RICARDO MIGUEL DEL CORRAL 31 Aug 2017, 14:38

what module are these translations?

Marek 31 Aug 2017, 14:48

that is popup module

RICARDO MIGUEL DEL CORRAL 31 Aug 2017, 14:57

And what is the module for the translations of the responses to the newsletters email?. Atach file

Marek 31 Aug 2017, 14:59

That is not a module and not a part of theme. That is Email template. You can find it here /modules/ps_emailsubscription/mails/
To translate it you need to edit .html files

RICARDO MIGUEL DEL CORRAL 01 Sep 2017, 16:35

The popup banner on the computer comes out fine, but on the mobile goes very poorly. What can I change to make the format more correct?

Marek 01 Sep 2017, 20:42

Do you mean your image is not fully visible?
media.promokit.euscreenshotsscreencloudscreenshot20170901_204144.jpg

RICARDO MIGUEL DEL CORRAL 02 Sep 2017, 11:01

Yes, I mean that. Why does not the popup adapt to the screen of the phone?

Marek 02 Sep 2017, 19:32

Ok, how do you think it should look like?