• Status: Waiting on customer

FS#10760 - PROBLEM WITH THE TEMPLETE

Good morning,

I’m having trouble with the site. I downloaded the last update an it changed the whole site, its misconfigured and the theme is not working. Is there a way to reinstall everything without losing content? Please let me know

Regards!

This ticket does not depend on any other tickets.

Marek (marek)
Tuesday, 05 September 2017, 18:05 GMT+2
Support Team

Hi Lucas.
I need to know what exactly you did. How did you update the theme?

Lucas Ayub (lucastayub)
Tuesday, 05 September 2017, 18:44 GMT+2

Since it did not work from the panel, uploaded the update files through ftp! and then started to throw error when I wanted to open theme settings! then I put the old version of theme setting back and it worked but bad.

Marek (marek)
Tuesday, 05 September 2017, 22:40 GMT+2
Support Team

I don't see any issues there http://awesomescreenshot.com/0e56d83m3b

Lucas Ayub (lucastayub)
Tuesday, 05 September 2017, 23:39 GMT+2

Could you see the site?

Marek (marek)
Tuesday, 05 September 2017, 23:44 GMT+2
Support Team
Marek (marek)
Tuesday, 05 September 2017, 23:53 GMT+2
Support Team

I see js error in some of third party module
media.promokit.euscreenshotsscreencloudscreenshot20170905_235231.jpg

Try to find and disable that module

Lucas Ayub (lucastayub)
Tuesday, 05 September 2017, 23:56 GMT+2

And what does that module have to do with the site running all the way to the left? In fact the slider is wrong too! appears moved up! I had that module from the beginning of the theme and everything worked perfect.

Marek (marek)
Tuesday, 05 September 2017, 23:57 GMT+2
Support Team

Try at least to disable it and see the result

Lucas Ayub (lucastayub)
Wednesday, 06 September 2017, 00:03 GMT+2

Ready.

Marek (marek)
Wednesday, 06 September 2017, 00:04 GMT+2
Support Team

Yes, now I see.
I'll back to you tomorrow. Today is too late.

Lucas Ayub (lucastayub)
Wednesday, 06 September 2017, 00:04 GMT+2

everything remains the same

Lucas Ayub (lucastayub)
Wednesday, 06 September 2017, 00:56 GMT+2

Can you delete the theme? and reinstall? without losing the products etc?

Marek (marek)
Wednesday, 06 September 2017, 10:22 GMT+2
Support Team

No need to reinstall the theme.
The issue has been fixed

Lucas Ayub (lucastayub)
Wednesday, 06 September 2017, 15:14 GMT+2

Did you see what the site looks like now? http://nebstudio.com.ar/en/

Lucas Ayub (lucastayub)
Wednesday, 06 September 2017, 16:07 GMT+2

Marek will there be any solution so that the screens below 1280x800 do not look like the menu? http://i.imgur.com/kx3IgKh.png

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 21:17 GMT+2

Is there any way to fix that? everything is very close together and is out of the container

Marek (marek)
Thursday, 07 September 2017, 22:02 GMT+2
Support Team

Hi Lucas.
Cart issue has been fixed.
Regarding menu, it looks fine for me
http://media.promokit.eu/screenshots/screencloud/screenshot20170907_220139.jpg

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:04 GMT+2

SORRY I'M A DEMANDING CUSTOMER! LOL the goal is to make the theme almost perfect!

Marek (marek)
Thursday, 07 September 2017, 22:07 GMT+2
Support Team

That's right approach :) What do you want to fix next?

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:08 GMT+2

VERSION MOBILE

There is plenty of space between the instagram feed and the products below.
http://i.imgur.com/pLnwgU8.png

The site is too aligned to the left
http://i.imgur.com/PHrdyjU.png

The black buttons that appear when you click the product, cut and become oval.
http://i.imgur.com/xTxAKed.png

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:12 GMT+2

ANY ALTERNATIVE FOR THIS TO APPEAR CLOSED AND NOT OPEN? ALREADY I HAVE MANY FILTERS! IN BOTH VERSIONS DESIGN AND RESPONSIVE

THERE IS A LOT OF BLANK SPACE
http://nebstudio.com.ar/es/12-calzado http://nebstudio.com.ar/es/4-indumentaria http://nebstudio.com.ar/es/13-marroquineria http://nebstudio.com.ar/es/8-accessorios

INSIDE EACH SUBCATEGORY DOES NOT HAVE FILTERS AND SEE YOU THERE!
http://nebstudio.com.ar/eS/6-top

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:25 GMT+2

Marek, if you can write me by whatsapp I am from Argentina +54 9 11 3693 6840! I have to perform two ecommerce but for two clients! and I would like to be able to use your themes, I feel very comfortable.

Marek (marek)
Thursday, 07 September 2017, 22:28 GMT+2
Support Team

I prefer to communicate through our support platform.
I'll provide you a fix as soon as possible.

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:30 GMT+2

Go ahead! a customer is a seller of wallets and accessories! and another wave is Zara sells all kinds of clothing items

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:36 GMT+2

It's run
http://i.imgur.com/5EwN5ct.jpg

When you fix it up, you are not so stuck with the black line!
http://i.imgur.com/UinY0tO.png

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:37 GMT+2

neither filters appear on desktop or mobile

Lucas Ayub (lucastayub)
Thursday, 07 September 2017, 22:48 GMT+2

I could solve the filters but now look ...
http://i.imgur.com/HVIdAV8.png

Marek (marek)
Friday, 08 September 2017, 13:49 GMT+2
Support Team

Could you please give me a link to two latest issues?

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 13:58 GMT+2
Marek (marek)
Friday, 08 September 2017, 14:08 GMT+2
Support Team

I see you have selected 3 columns layout for the category page, do you really want to use it?

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 14:27 GMT+2

No!

Marek (marek)
Friday, 08 September 2017, 14:41 GMT+2
Support Team

So just go to the Theme Layout Page settings and select correct layout

Marek (marek)
Friday, 08 September 2017, 14:44 GMT+2
Support Team

All other fixed will be available in the new theme version which will be released today

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 14:50 GMT+2

"So just go to the Theme Layout Page settings and select correct layout" How?

Marek (marek)
Friday, 08 September 2017, 14:52 GMT+2
Support Team
Lucas Ayub (lucastayub)
Friday, 08 September 2017, 14:57 GMT+2

Already try to put full page, left page, right page! It does not work!

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 15:30 GMT+2

THIS IS ALL DRAGGED AND RUNNING TO THE RIGHT
http://nebstudio.com.ar/es/3-shop //imgur.com/GGPIA2O

Marek (marek)
Friday, 08 September 2017, 15:52 GMT+2
Support Team

Strange issues, see it first time.
All should be fine now

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 16:05 GMT+2

the quick view of the product does not show the photos! If you show them when you put the cell phone horizontal!
http://i.imgur.com/P2WGyKp.png

In the version responsive for Iphone, the prices with the title come together.
http://i.imgur.com/iwdW5i6.jpg

The menu in the responsive version is very large, as you could narrow it down a bit.
http://i.imgur.com/UULll4u.png

The price of the offers exceeds the circle
http://i.imgur.com/6C6eg7n.png

In the responsive version you can not even see the price
http://i.imgur.com/F3cxCuN.png

The slider in responsive is cut in the mobile version.
http://i.imgur.com/rlLXy4F.png

I already put the last update but I still can not accommodate the subject of open filters! I already saw on alysum5.promokit.eu that your filters are closed!

Marek (marek)
Friday, 08 September 2017, 16:59 GMT+2
Support Team

Update is not released yet.
All these fixes will be available there.
Regarding the slider issue, it's not an issue. Th slider is adapting to the screen size

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 17:07 GMT+2

So all the updates that I have already passed will all be corrected in the update?

Another query, the favorite white list product module, here called watch list, does not work as it should. Normally when you enter the product should be able to let you tighten the heart so you are saved.

Did you think something for the other two ecommerce that I have to realize? Do you prefer that I buy the themes for envatothemes? 1 Ecommerce is a brand similar to Zara, all kinds of products! 2 Ecommerce of Wallets and Accessories

Marek (marek)
Friday, 08 September 2017, 17:10 GMT+2
Support Team

"watch list" just show products which you already visited.
Yes, you have to buy two licenses on themeforest

Marek (marek)
Friday, 08 September 2017, 17:15 GMT+2
Support Team

Instagram works fine for me, tested on iPhone.
media.promokit.euscreenshotsscreencloudscreenshot20170908_171420.jpg

Unfortunately, we have only one template compatible with Prestashop 1.7

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 17:21 GMT+2

No problem, which I do not want to be similar to the nebstudio design.

Lucas Ayub (lucastayub)
Friday, 08 September 2017, 17:22 GMT+2

Looking forward to the update!

Lucas Ayub (lucastayub)
Saturday, 09 September 2017, 02:43 GMT+2

SORRY MAREK! VOLVI TO THE LOAD, I WANT TO CLEAR YOU THAT ALL THIS I ASK YOU IS FOR BETTER BUDGET, IT IS CONTRICATIVE CRITICAL SO THAT YOU CAN IMPROVE THEME TO 100% AND IT IS PERFECT FOR ALL PEOPLE WHO WANT TO USE IT AND THANK YOU FOR HELPING ME!

1. The dimension of the offers is rare! and the price goes out of the circle. IPHONE AND ANDROID
http://i.imgur.com/Qgff1E0.jpg

2. Let it all appear in one line! IPHONE
http://i.imgur.com/mbwoGlW.jpg

3. The price of the product is huge IPHONE AND ANDROID
http://i.imgur.com/HCRV55m.jpg

4. Does not work - to close the menu IPHONE AND ANDROID
http://i.imgur.com/sUJaGLa.jpg

5. The icons now look very left! IPHONE
http://i.imgur.com/ggqleGH.jpg

6. Any solution so that the logo is not pixele?

7. The instagram feed sticks a lot with the offers and I like icons and comments are going up!
http://i.imgur.com/Qgff1E0.jpg

8. All together
http://i.imgur.com/y5dCRa7.jpg

9. Cut the words and continue down!
http://i.imgur.com/4iThN7i.jpg

Marek (marek)
Monday, 11 September 2017, 12:49 GMT+2
Support Team

Hi, Lucas.
Sorry for the delay.
1. Fixed
2. Fixed
3. Fixed

Other items are in progress

Lucas Ayub (lucastayub)
Monday, 11 September 2017, 17:38 GMT+2

Oh thanks!!!

Marek (marek)
Tuesday, 12 September 2017, 14:23 GMT+2
Support Team

4. Fixed
5. Fixed

Lucas Ayub (lucastayub)
Tuesday, 12 September 2017, 14:57 GMT+2

Thanks! Good!!

Marek (marek)
Tuesday, 12 September 2017, 23:25 GMT+2
Support Team

6. I can't fully understand what's wrong with logo
7. Instagram looks fine for me: http://media.promokit.eu/screenshots/screencloud/screenshot20170912_225911.jpg

8. Fixed
9. do you want to cut words like this: http://awesomescreenshot.com/0fd6dcjz65

Lucas Ayub (lucastayub)
Thursday, 14 September 2017, 20:37 GMT+2

Hey bro! Here again.... hahahaha

1- I see the part of the photo and the description of the product very crowded. Able to shrink the photo a little
The "total shipping" must be removed from the entire cart because it makes a shipping account that should be made just at the time of going to pay the product.
https://i.imgur.com/IRZ9bjU.png

2- The price of the products of the same category remained giant
https://i.imgur.com/iWjsY3R.png

3- The price was giant. Delete the sending part, or that says: "Shipment: to agree" . Take out "imp. excl. "
https://i.imgur.com/zqAiA5Y.png

4-Delete the shipping part. That says "total" and not "cart total". Delete "Tax"
https://i.imgur.com/oAABeLX.png

Lucas Ayub (lucastayub)
Thursday, 14 September 2017, 20:48 GMT+2

1- You have to give more air to the left and right margins, the image is glued to the margin! AND THE BUTTON THAT PRACTICES TO GO UP IS EVIL, IT IS NOT AN ARROW UP IT SEES RARE!
https://imgur.com/EYwyQ3s

2- The icons on "Like" and "Comments" we want to appear below as before.
https://imgur.com/mAGqLby

Marek (marek)
Friday, 15 September 2017, 14:05 GMT+2
Support Team

Hi Lucas.
1. Could you please mark "total shipping" on your screenshot, because I don't see it
2. Fixed
3 and 4 - you ask me to delete default prestashop elements. I understand you don't need them, but other customers maybe it. I can remove those elements directly on your server but after next update all will back again.


1. that is our design. You can change it yourself if you want
2. fixed

Lucas Ayub (lucastayub)
Monday, 18 September 2017, 18:09 GMT+2

That looks on my site
https://i.imgur.com/LEAl23P.png

So it looks on your site
https://i.imgur.com/Qy4kuwX.png

Marek (marek)
Tuesday, 19 September 2017, 12:51 GMT+2
Support Team

The issue has been fixed. Please check it out

Lucas Ayub (lucastayub)
Monday, 25 September 2017, 22:01 GMT+2
Marek (marek)
Monday, 25 September 2017, 22:03 GMT+2
Support Team

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