- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 05.09.17, 17:58
- Opened by: Lucas Ayub
- Closed by: Marek
- Closed on: 29.10.17, 15:42
- Reason: Closed
- Comment: Glad to help!
Ticket #10760 - PROBLEM WITH THE TEMPLETE
Good morning,
I’m having trouble with the site. I downloaded the last update an it changed the whole site, its misconfigured and the theme is not working. Is there a way to reinstall everything without losing content? Please let me know
Regards!
Comments
Hi Lucas.
I need to know what exactly you did. How did you update the theme?
Since it did not work from the panel, uploaded the update files through ftp! and then started to throw error when I wanted to open theme settings! then I put the old version of theme setting back and it worked but bad.
I don’t see any issues there http://awesomescreenshot.com/0e56d83m3b
Could you see the site?
It works fine for me
http://awesomescreenshot.com/09d6d84df8
look how it looks http://nebstudio.com.ar/en/carteras/5-64-vestido-verano-estampado.html#/8-color-white
I see js error in some of third party module
Try to find and disable that module
And what does that module have to do with the site running all the way to the left? In fact the slider is wrong too! appears moved up! I had that module from the beginning of the theme and everything worked perfect.
Try at least to disable it and see the result
Ready.
Yes, now I see.
I’ll back to you tomorrow. Today is too late.
everything remains the same
Can you delete the theme? and reinstall? without losing the products etc?
No need to reinstall the theme.
The issue has been fixed
Did you see what the site looks like now? http://nebstudio.com.ar/en/
Marek will there be any solution so that the screens below 1280×800 do not look like the menu? http://i.imgur.com/kx3IgKh.png
Is there any way to fix that? everything is very close together and is out of the container
Hi Lucas.
Cart issue has been fixed.
Regarding menu, it looks fine for me
http://media.promokit.eu/screenshots/screencloud/screenshot20170907_220139.jpg
SORRY I’M A DEMANDING CUSTOMER! the goal is to make the theme almost perfect!
That’s right approach :)
What do you want to fix next?
VERSION MOBILE
There is plenty of space between the instagram feed and the products below.
http://i.imgur.com/pLnwgU8.png
The site is too aligned to the left
http://i.imgur.com/PHrdyjU.png
The black buttons that appear when you click the product, cut and become oval.
http://i.imgur.com/xTxAKed.png
ANY ALTERNATIVE FOR THIS TO APPEAR CLOSED AND NOT OPEN? ALREADY I HAVE MANY FILTERS! IN BOTH VERSIONS DESIGN AND RESPONSIVE
THERE IS A LOT OF BLANK SPACE
http://nebstudio.com.ar/es/12-calzado http://nebstudio.com.ar/es/4-indumentaria http://nebstudio.com.ar/es/13-marroquineria http://nebstudio.com.ar/es/8-accessorios
INSIDE EACH SUBCATEGORY DOES NOT HAVE FILTERS AND SEE YOU THERE!
http://nebstudio.com.ar/eS/6-top
Marek, if you can write me by whatsapp I am from Argentina +54 9 11 3693 6840! I have to perform two ecommerce but for two clients! and I would like to be able to use your themes, I feel very comfortable.
I prefer to communicate through our support platform.
I’ll provide you a fix as soon as possible.
Go ahead! a customer is a seller of wallets and accessories! and another wave is Zara sells all kinds of clothing items
It’s run
http://i.imgur.com/5EwN5ct.jpg
When you fix it up, you are not so stuck with the black line!
http://i.imgur.com/UinY0tO.png
neither filters appear on desktop or mobile
I could solve the filters but now look … http://i.imgur.com/HVIdAV8.png
Could you please give me a link to two latest issues?
http://nebstudio.com.ar/es/12-calzado
I see you have selected 3 columns layout for the category page, do you really want to use it?
No!
So just go to the Theme Layout Page settings and select correct layout
All other fixed will be available in the new theme version which will be released today
“So just go to the Theme Layout Page settings and select correct layout” How?
http://awesomescreenshot.com/0ea6da25c6
Already try to put full page, left page, right page! It does not work!
THIS IS ALL DRAGGED AND RUNNING TO THE RIGHT
http://nebstudio.com.ar/es/3-shop //imgur.com/GGPIA2O
Strange issues, see it first time.
All should be fine now
the quick view of the product does not show the photos! If you show them when you put the cell phone horizontal!
http://i.imgur.com/P2WGyKp.png
In the version responsive for Iphone, the prices with the title come together.
http://i.imgur.com/iwdW5i6.jpg
The menu in the responsive version is very large, as you could narrow it down a bit.
http://i.imgur.com/UULll4u.png
The price of the offers exceeds the circle
http://i.imgur.com/6C6eg7n.png
In the responsive version you can not even see the price
http://i.imgur.com/F3cxCuN.png
The slider in responsive is cut in the mobile version.
http://i.imgur.com/rlLXy4F.png
I already put the last update but I still can not accommodate the subject of open filters! I already saw on alysum5.promokit.eu that your filters are closed!
Update is not released yet.
All these fixes will be available there.
Regarding the slider issue, it’s not an issue. Th slider is adapting to the screen size
So all the updates that I have already passed will all be corrected in the update?
Another query, the favorite white list product module, here called watch list, does not work as it should. Normally when you enter the product should be able to let you tighten the heart so you are saved.
Did you think something for the other two ecommerce that I have to realize? Do you prefer that I buy the themes for envatothemes? 1 Ecommerce is a brand similar to Zara, all kinds of products! 2 Ecommerce of Wallets and Accessories
“watch list” just show products which you already visited.
Yes, you have to buy two licenses on themeforest
FEED INSTAGRAM THE IMAGES ARE NOT SEEN
http://i.imgur.com/oaDx4pv.png
**I do not want the other two ecommerce to be so similar to this.**
Instagram works fine for me, tested on iPhone.
Unfortunately, we have only one template compatible with Prestashop 1.7
No problem, which I do not want to be similar to the nebstudio design.
Looking forward to the update!
SORRY MAREK! VOLVI TO THE LOAD, I WANT TO CLEAR YOU THAT ALL THIS I ASK YOU IS FOR BETTER BUDGET, IT IS CONTRICATIVE CRITICAL SO THAT YOU CAN IMPROVE THEME TO 100% AND IT IS PERFECT FOR ALL PEOPLE WHO WANT TO USE IT AND THANK YOU FOR HELPING ME!
1. The dimension of the offers is rare! and the price goes out of the circle. IPHONE AND ANDROID
http://i.imgur.com/Qgff1E0.jpg
2. Let it all appear in one line! IPHONE
http://i.imgur.com/mbwoGlW.jpg
3. The price of the product is huge IPHONE AND ANDROID
http://i.imgur.com/HCRV55m.jpg
4. Does not work - to close the menu IPHONE AND ANDROID
http://i.imgur.com/sUJaGLa.jpg
5. The icons now look very left! IPHONE
http://i.imgur.com/ggqleGH.jpg
6. Any solution so that the logo is not pixele?
7. The instagram feed sticks a lot with the offers and I like icons and comments are going up!
http://i.imgur.com/Qgff1E0.jpg
8. All together
http://i.imgur.com/y5dCRa7.jpg
9. Cut the words and continue down!
http://i.imgur.com/4iThN7i.jpg
Hi, Lucas.
Sorry for the delay.
1. Fixed
2. Fixed
3. Fixed
Other items are in progress
Oh thanks!!!
4. Fixed
5. Fixed
Thanks! Good!!
6. I can’t fully understand what’s wrong with logo
7. Instagram looks fine for me: http://media.promokit.eu/screenshots/screencloud/screenshot20170912_225911.jpg
8. Fixed
9. do you want to cut words like this: http://awesomescreenshot.com/0fd6dcjz65
Hey bro! Here again…. hahahaha
1- I see the part of the photo and the description of the product very crowded. Able to shrink the photo a little
The “total shipping” must be removed from the entire cart because it makes a shipping account that should be made just at the time of going to pay the product.
https://i.imgur.com/IRZ9bjU.png
2- The price of the products of the same category remained giant
https://i.imgur.com/iWjsY3R.png
3- The price was giant. Delete the sending part, or that says: “Shipment: to agree” . Take out “imp. excl. "
https://i.imgur.com/zqAiA5Y.png
4-Delete the shipping part. That says “total” and not “cart total”. Delete “Tax” https://i.imgur.com/oAABeLX.png
1- You have to give more air to the left and right margins, the image is glued to the margin! AND THE BUTTON THAT PRACTICES TO GO UP IS EVIL, IT IS NOT AN ARROW UP IT SEES RARE!
https://imgur.com/EYwyQ3s
2- The icons on “Like” and “Comments” we want to appear below as before.
https://imgur.com/mAGqLby
Hi Lucas.
1. Could you please mark “total shipping” on your screenshot, because I don’t see it
2. Fixed
3 and 4 - you ask me to delete default prestashop elements. I understand you don’t need them, but other customers maybe it. I can remove those elements directly on your server but after next update all will back again.
1. that is our design. You can change it yourself if you want
2. fixed
That looks on my site
https://i.imgur.com/LEAl23P.png
So it looks on your site
https://i.imgur.com/Qy4kuwX.png
The issue has been fixed. Please check it out
Is there any way to optimize?
https://gtmetrix.com/reports/nebstudio.com.ar/B2xNmxZe
Of course. Prestashop has good built-in tool for that https://canonicalized.com/prestashop-speed-optimization/?section=prestashop-performance-options